Remote SaaS Service Desk Analyst—App Support

Thomax Technology Pty; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading technology firm is seeking a Remote Service Desk Analyst - Application Support in England. The role involves providing technical support and exceptional customer service for clients globally. Candidates should have a minimum of 2 years’ experience in a SaaS environment and technical skills in service desk management tools. This position promises career growth and various benefits, including company bonuses, and requires strong communication and collaboration skills.

Benefits

Rapid career development

Company bonus/incentive

Parental leave benefits

Employee referral bonus

Access to wellbeing support services

Qualifications

• Minimum 2 years of experience as a Service Desk Analyst in SaaS application environment.
• Minimum 2 years of experience in the software industry.
• Understanding of data interchange formats such as JSON and XML.

Responsibilities

• Support multiple client engagements simultaneously.
• Manage ticket resolutions within agreed SLA times.
• Collaborate with global support team members.

Skills

Customer service

Technical support

Team collaboration

Analytical skills

Problem-solving

Communication skills

Education

Degree in computer science or related field

Tools

Zendesk

ServiceNow

O365

Jira

MS SharePoint

Job description

A leading technology firm is seeking a Remote Service Desk Analyst - Application Support in England. The role involves providing technical support and exceptional customer service for clients globally. Candidates should have a minimum of 2 years’ experience in a SaaS environment and technical skills in service desk management tools. This position promises career growth and various benefits, including company bonuses, and requires strong communication and collaboration skills.