Remote Product Support Analyst (French & English)

Bullhorn CRM; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading software company in the UK is seeking a Product Support Analyst for fully remote work. In this role, you will be the first point of contact for customers, addressing technical challenges and delivering exceptional service. Strong bilingual capabilities in French and English are essential. Ideal candidates have experience in technical troubleshooting and a passion for customer service. The company offers competitive benefits, including unlimited vacation and career development opportunities.

Benefits

Unlimited Vacation

Private Medical Coverage

Career development opportunities

Qualifications

• 1-3 years’ experience in technical troubleshooting in a B2C or B2B environment.
• 1+ year of experience in delivering software support.
• 1+ year of recent hands-on experience with relational databases.

Responsibilities

• Answer incoming customer tickets via phone, email, and/or chat.
• Troubleshoot technical challenges faced by customers.
• Communicate proactively with customers about issue resolution.

Skills

Bilingual (French & English)

Customer service

Technical troubleshooting

Critical thinking

Tools

SQL Server

Job description

A leading software company in the UK is seeking a Product Support Analyst for fully remote work. In this role, you will be the first point of contact for customers, addressing technical challenges and delivering exceptional service. Strong bilingual capabilities in French and English are essential. Ideal candidates have experience in technical troubleshooting and a passion for customer service. The company offers competitive benefits, including unlimited vacation and career development opportunities.