Remote Knowledge Base Specialist - 1 Year FTC

ParentPay Limited; Remote; GBP 40,000 - 50,000; Full time

Job summary

A leading education technology firm is seeking an Information Officer for a one-year contract to enhance customer self-service through effective knowledge management. The ideal candidate will be skilled in creating user-friendly content, managing knowledge bases, and collaborating with teams to ensure clarity and accuracy of information. This remote position demands excellent writing skills, a good understanding of documentation processes, and the ability to work independently while driving continuous improvement in content standards.

Qualifications

• Create clear, concise, and accurate online content.
• Translate complex financial or technical concepts into plain language.
• Manage document lifecycle including review and retirement of content.

Responsibilities

• Capture and structure information from various sources.
• Create and maintain articles, FAQs, guides, and troubleshooting content.
• Review and quality-check content for clarity and compliance.
• Facilitate content clinics and feedback sessions.
• Track content performance metrics for improvement.
• Communicate updates and best practices to stakeholders.

Skills

Excellent written English

Proofreading skills

Ability to simplify complex concepts

Understanding of document lifecycle management

Proficient in Microsoft Office

Strong organisational skills

Confident communicator

Awareness of GDPR and data protection

Experience with knowledge base platforms

Understanding of finance management systems

Tools

Microsoft Office

ServiceNow

SharePoint

Job description

A leading education technology firm is seeking an Information Officer for a one-year contract to enhance customer self-service through effective knowledge management. The ideal candidate will be skilled in creating user-friendly content, managing knowledge bases, and collaborating with teams to ensure clarity and accuracy of information. This remote position demands excellent writing skills, a good understanding of documentation processes, and the ability to work independently while driving continuous improvement in content standards.