Remote IT Service Coordinator - Incident & SLA Lead

Kyndryl; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading IT services firm in Scotland is seeking a Service Coordinator to enhance IT service delivery. The role demands at least 5 years of experience in technical service disciplines, strong incident management skills, and a focus on customer satisfaction. You will be responsible for ensuring timely resolution of issues and effective communication with clients. The position offers career development opportunities and a commitment to well-being and diversity within the workplace. Join us in providing innovative solutions for our customers!

Benefits

Employee learning programs

Volunteering and giving platform

Career growth opportunities

Qualifications

• At least 5 years of experience in a key IT discipline such as desktop field services.
• Expertise in desktop, technical, and help desk support.
• Capability to navigate effectively between infrastructure and application platforms.

Responsibilities

• Ensure timely resolution of customer issues and manage service requests.
• Drive incident recovery and monitor service level agreements.
• Evaluate effectiveness of incident resolution and invoke problem management processes.

Skills

Customer service

Incident management

Service improvement

SLA Management

Job description

A leading IT services firm in Scotland is seeking a Service Coordinator to enhance IT service delivery. The role demands at least 5 years of experience in technical service disciplines, strong incident management skills, and a focus on customer satisfaction. You will be responsible for ensuring timely resolution of issues and effective communication with clients. The position offers career development opportunities and a commitment to well-being and diversity within the workplace. Join us in providing innovative solutions for our customers!