Remote Field Service Engineer – MFD Printers & IT

Apogee; England; Hybrid; GBP 80,000 - GBP 100,000; Full time

Job summary

A leading tech solutions provider is seeking a skilled Service Engineer to join their dynamic team. This fully remote role involves conducting service visits, diagnosing faults, and providing exceptional customer support. Candidates must have experience with MFD printers and strong IT knowledge, as well as a commitment to excellent service. The position includes flexible working options and various employee benefits to support work-life balance.

Benefits

Flexible working options

33 days holiday including bank holidays

Enhanced family friendly benefits

Paid days for voluntary work

Staff Reward Scheme

Life assurance 4 x salary

Professional development support

Employee Assistance Programme

Discounted Gym Membership

Eye care voucher scheme

Free flu vaccinations

Employee social events

Qualifications

• Experience as an engineer on MFD printers is essential.
• Strong IT knowledge, especially for networking and scanning setup.
• Previous customer-facing experience demonstrating first-class service.

Responsibilities

• Conduct service visits to maintain customer equipment and provide support.
• Respond promptly to service requests for equipment repairs.
• Perform fault diagnosis and implement effective repairs.
• Carry out preventative maintenance as per guidelines.
• Communicate effectively with customers and report on service work.
• Install sold equipment and ensure customer satisfaction.
• Provide training on equipment use to customers.
• Manage inventory of spare parts effectively.

Skills

MFD printer engineering

IT networking knowledge

Customer service experience

Target-driven environment experience

Professional appearance

Willingness to train on new products

Job description

A leading tech solutions provider is seeking a skilled Service Engineer to join their dynamic team. This fully remote role involves conducting service visits, diagnosing faults, and providing exceptional customer support. Candidates must have experience with MFD printers and strong IT knowledge, as well as a commitment to excellent service. The position includes flexible working options and various employee benefits to support work-life balance.