Production Print Field Service Engineer

Canon 430exii; Glasgow; On-site; GBP 28,000 - GBP 36,000; Full time

Job summary

A leading imaging company is seeking a Service Engineer to provide installation, service, and repairs on Canon Professional Printers in the UK. The role involves ensuring high first-time fix rates, effective communication with customers, and adherence to health and safety guidelines. Ideal candidates have a strong background in electromechanical environments and excellent customer service skills. This opportunity offers career development in a fast-paced team-oriented environment.

Qualifications

• Experience as a competent Service Engineer in a production/commercial environment.
• Passion for fault finding and resolution within electromechanical environments.
• Full UK driving license.

Responsibilities

• Troubleshoot root cause of problems on Production Print devices.
• Achieve a high first-time fix rate under service level agreements.
• Communicate effectively with customers and internal departments.
• Assist, coach, and mentor Service Engineers as part of the team.
• Ensure compliance with company guidelines and health & safety protocols.

Skills

Excellent customer service

Communication skills

Time management

Problem-solving skills

Team player

Education

NVQ or equivalent in electrical and/or mechanical discipline

Job description

A leading imaging company is seeking a Service Engineer to provide installation, service, and repairs on Canon Professional Printers in the UK. The role involves ensuring high first-time fix rates, effective communication with customers, and adherence to health and safety guidelines. Ideal candidates have a strong background in electromechanical environments and excellent customer service skills. This opportunity offers career development in a fast-paced team-oriented environment.