Field Service Engineer - IT Desktop and Printer Support Field

A&O IT Group.; Birmingham; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading IT services provider is seeking a Field Support Engineer based in Birmingham. The role includes providing break/fix support for printers, laptops, and desktops, along with Level 1 desk side support. Successful candidates must have a UK driving license, the right to work in the UK, and flexibility for variable hours. Experience with device repairs to board level is crucial. The position offers a 6-month rolling contract, with a company vehicle and fuel card included.

Benefits

Company vehicle

Fuel card

Qualifications

• Full UK driving licence with no more than 6 penalty points.
• Legal right to work in the UK.
• No restrictions on gaining UK Security Clearance (SC).
• Flexibility to work variable hours.

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, and desktops.
• Diagnose and repair devices to board level.
• Deliver Level 1 desk side support for Windows-based systems.
• Troubleshoot connectivity issues and assist remote teams.
• Maintain records of work completed and parts used.
• Ensure excellent customer service and communication.
• Travel to customer locations across the UK as required.

Skills

Printer and MFP repair

Laptop and desktop repair

Desk side support (L1) for Windows

Hands-and-feet network support

Problem-solving skills

Customer-facing communication

Tools

Vendor certifications (Lenovo, HP, Dell)

Job description

Overview

Birmingham and surrounding areafield based role.

Company vehicle and fuel card provided

6 month rolling contract

Responsibilities

• Provide break/fix support for printers, MFPs, laptops, desktops, and associated hardware.

• Diagnose and repair devices to board level with accuracy and efficiency.

• Deliver Level 1 desk side support for Windows-based systems.

• Perform hands-and-feet network support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations.

• Maintain accurate records of work completed, parts used, and updates in service systems.

• Ensure excellent customer service and communication at all times.

• Travel to various customer locations across the UK as required.

Must Haves

• Full UK driving licence with no more than 6 penalty points.

• Legal right to work in the UK.

• No restrictions that would preclude gaining UK Security Clearance (SC).

• Flexibility to work variable start and finish times depending on business needs.

Skills & Experience

• Proven experience as a printer and MFP engineer, including repair to board level.

• Demonstrated ability to repair laptops and desktops to board level; vendor certifications highly advantageous (e.g., Lenovo, HP, Dell).

• Hands-on experience providing desk side support (L1) for Windows environments.

• Experience with hands-and-feet network support, including replacing switches, patching, and hardware swaps.

• Strong problem-solving skills and ability to work independently.

• Excellent communication and customer-facing skills.

Desirable

• Vendor certifications (Lenovo, HP, Dell, Canon, Ricoh, etc.).

• Experience working in field service roles covering multiple customer sites.

About Us

A&O IT Group is an award-winning, fast-growth, global IT services and cyber security consultancy operating in over 130 countries. A&O IT Group is proud to sit within the Stock Exchange's Top 1000 most inspirational companies in the UK.