Rehabilitation Case Coordinator

Health & Case Management Ltd; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent health solutions provider is seeking a Rehabilitation Case Coordinator in Bristol to manage patient journeys and coordinate treatment services. This role suits someone with strong customer service and administrative experience, particularly in health or legal claims. You will liaise with various stakeholders to ensure clients receive timely and effective rehabilitation services. The position offers a competitive salary, along with benefits like a pension scheme and generous leave policies.

Benefits

Company pension scheme

Medicash health plan

25 days annual leave + Bank Holidays

Birthday off!

Cycle to work scheme

Death in Service

Volunteering days

Buy/sell annual leave

Enhanced Maternity/Paternity leave

Qualifications

• Experience in customer service or health administration.
• Ability to thrive in a fast-paced environment.
• Calm and confident communication skills.

Responsibilities

• Manage referrals from insurers and employers.
• Liaise with clients, insurers, and suppliers to arrange treatment.
• Create and update case information effectively.
• Develop relationships with all stakeholders.

Skills

Customer service experience

Attention to detail

Analytical problem-solving

Effective communication

Tools

Microsoft 365

Job description

Rehabilitation Case Coordinator

Location: Bristol

Salary: £24,500

Status: Full-time, permanent

Purpose of Role

We provide health solutions, case management, injury rehabilitation and treatment services to the personal injury, private medical insurance and corporate markets.

From minor to catastrophic life changing injuries, our experience, expertise, and strong professional relationships in the industry enable us to strike the right balance to get the best outcomes for our rehabilitation clients and those who support and represent them.

As a Rehabilitation Case Coordinator, you would be part of a key team communicating and coordinating with patients and third parties, supporting their rehabilitation journey.

Key Responsibilities

We are looking for a Rehabilitation Case Coordinator to join our Treatment Services Team to assist with a range of tasks from managing referrals from insurers and employers to arranging treatment for individuals through our supplier network. You’ll be instrumental in ensuring their clients receive the right treatment at the right time.

Every case is different which means this role offers a lot of variety, and will see you:

• Work with some of the top case management professionals, helping to manage cases all the way from initial instruction through to completion ensuring all aspects are completed efficiently and accurately.
• Liaise with insurers, solicitors, employers and suppliers to take referral details, arrange treatment, and follow up with clients and customers.
• Create and manage case information on the bespoke system to ensure a smooth journey for clients and customers.
• Help manage expectations and any concerns regarding cases by developing and maintaining strong relationships with everyone involved.
• Use logic and deductive reasoning to establish the cause of any complaints and work quickly to resolve them.
• Take an empathetic and understanding approach when making decisions regarding an individual’s healthcare, taking into account the perspective of all parties.

Person Specification

Experience

Experience in a customer service or administrative role, with legal claims or health administration highly beneficial.

Demonstrable experience working in a fast-paced and high volume work environment.

Skills & Knowledge

Focused on delivering an excellent service with absolute attention to detail and a ‘right first time’ approach.

Able to take an analytical approach to problem-solving, using all the information available to find the best solution.

Attributes

Excited to learn new information and prepared to get to grips with the complex nature of the industry.

Calm and confident in all communication, explaining things clearly both over the phone and by email.

Qualifications and Training

Comfortable working with a range of IT systems including Microsoft 365.

Benefits

• Company pension scheme
• Medicash health plan
• 25 days annual leave + Bank Holidays
• Birthday off!
• Cycle to work scheme
• Death in Service
• Volunteering days
• Buy/sell annual leave
• Enhanced Maternity/Paternity leave

Equal Opportunities Statement

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.