Registered Service Manager - Extra Care

Urenco Group; Stoke-on-Trent; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading community care provider in Stoke-on-Trent is seeking an experienced Service Manager to promote high care standards for vulnerable adults. In this role, you will oversee compliance with local and national care standards, support area managers in assessing individuals for care services, and assist in staff management. Ideal candidates will have supervisory experience and NVQ qualifications in Health & Social Care, ensuring a nurturing environment for all tenants. Benefits include a mileage allowance, pension contributions, and opportunities for career progression.

Benefits

Mileage allowance for cars and bikes

NEST pension with contributions

Opportunities for career progression

Fully structured induction for new starters

Recommend a friend program with bonuses

Minimum 28 days annual leave

Qualifications

• Substantial experience in care and support services is essential.
• Previous management experience required.
• Good commercial acumen and high standards are expected.

Responsibilities

• Promote a caring environment for customers through high standards.
• Support area manager in assessments and care plans.
• Participate in on-call rota and provide emergency cover.

Skills

Care and support services for vulnerable adults

Supervisory/management experience

Good IT skills

Education

NVQ Level 3 in Health & Social Care

Working towards NVQ Level 5

Job description

About the role

As a Service Manager you will be promoting a caring environment for customers through high standards of professional practice, making sure each customer receives care appropriate to their needs. You will ensure compliance with all company, local and national standards whilst overseeing quality assurance ensuring these activities are carried out, monitored, recorded and reported.

The role will be supporting the area manager in the assessments of individuals who are referred for housing, care and support services at the facility ensuring that a personalised support plan is developed for each tenant in conjunction with the relevant professional agencies and the tenant’s family and/or representative. You will be also assisting the Area Manager in the preparation of rosters that ensure sufficient staff are available at all times and that they are deployed as efficiently and effectively as possible so that the needs of tenants can be met.

You will also be required participate in the on-call rota and provide cover for care and Radis’ housing related support duties when emergency cover is required.

Benefits

• Mileage allowance for cars and bikes
• NEST pension (with contributions from Radis)
• Opportunities for career progression
• Fully structured induction and support for all new starters available
• Recommend a friend, minimum payment of £100 per recommendation, unlimited payments (subject to conditions)
• Minimum 28 Days annual leave for full time contracts

Skills and Qualifications required for the role

You will have substantial experience of providing care and support services for vulnerable adults. You will have previous supervisory/management experience with an NVQ Level 3 in Health & Social Care, working towards level 5. Good commercial acumen committed to setting and maintaining high standards with good IT skills.

About Radis

Established in 2001, Radis Community Care has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.

We care for a range of service users including the elderly and for people with physical and/or learning disabilities. Tailored to meet our service user’s individual needs, our care ranges from brief daily visits to 24-hour live-in care and can either be short or long-term.

Radis Community Care is an Equal Opportunities Employer that welcomes applicants from all sections of the community.