Regional Support Manager

Euro Car Parts; Swansea; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive parts supplier in the UK is seeking a Regional Support Manager to oversee a team of sales advisors and drive growth in sales of Bodyshop consumables and parts. This role focuses on enhancing customer satisfaction and loyalty while ensuring smooth operations. Candidates should have leadership experience and a proven record in managing key accounts, with strong communication and organizational skills. This position offers competitive salary and comprehensive benefits, contributing to a dynamic team environment.

Benefits

Competitive Salary

Enhanced Annual Leave

Exciting Career Growth

Life Assurance

24/7 Employee Assistance Programme

Exclusive Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Experience in leadership, motivating, and driving your own sales team.
• Great communication skills to build strong relationships with colleagues, customers, and stakeholders.
• Proven track record of accomplishments in managing key accounts.

Responsibilities

• Oversee all functions of the Network Sales office, ensuring smooth daily operations.
• Drive sales growth by managing a structured contact plan.
• Build and strengthen relationships to expand collision sales.

Skills

Leadership experience

Communication skills

Ability to manage key accounts

Organizational skills

Job description

The Regional Support Manager is responsible for overseeing a team of sales advisors ensure exceptional service and growth in the sales of Bodyshop consumables and collision parts. This role is dedicated to meeting customer needs on a day-to-day basis, swiftly resolving service challenges, and strengthening customer relationships to drive sales. The Regional Support Manager fosters a collaborative team environment, providing direction, support, and guidance to enhance customer satisfaction and loyalty. By promoting a proactive approach to service and leveraging field-based interactions, this role is essential to delivering consistent, high-quality service and achieving the network’s sales objectives.

What we offer

• Competitive Salary– We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays)– Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth– Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind– Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme– Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts– Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks– Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme– Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts– Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Oversee all functions of the Network Sales office, ensuring smooth daily operations.
• Drive sales growth by managing a structured contact plan.
• Build and strengthen relationships to expand collision sales within the non-connected customer base.
• Set and maintain high service standards, recognising strong performance and addressing areas needing improvement.
• Foster a "can-do" approach within the team, encouraging proactive solutions.
• Manage inbound and outbound volumes through Genisys, identifying ways to enhance service and productivity.
• Implement the company’s marketing strategy to maximise market presence.
• Generate GE leads to support business growth.
• Own the GE ordering process to ensure customer satisfaction, from point of order.
• Support field teams in executing sales initiatives like EPP and BNLPs.
• Collaborate with the RFC manager to facilitate new customer onboarding, including route and SLA familiarisation.
• Monitor logistics service levels to meet or exceed customer expectations.
• Assist the Sales Support team in fulfilling requests and resolving issues.
• Work with Credit Control to ensure customer accounts remain active and operational.

Skills and Experience

• Experience in leadership, motivating, and driving your own sales team
• Great communication skills, to build strong relationships with your colleagues, customers, and stakeholders
• Proven track record of accomplishments in managing key accounts, demonstrating the ability to establish, build, and maintain these
• Organised and resourceful

Why Work for LKQ

• People First:We value our employees just as much as our customers.
• Work-Life Balance:Flexible working options to support your lifestyle.
• Career Growth:Genuine opportunities for progression in a thriving industry.
• Passion for Excellence:Join a team dedicated to being the best at what we do.