Regional Operations Manager

Awaze Group; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property management company is looking for a Regional Operations Manager to oversee teams in Keswick. You will manage daily operations to ensure high standards in cleaning, maintenance, and service delivery. The role involves cross-functional collaboration, setting KPIs, and recruitment, complemented by opportunities for personal growth. You must have experience in leading operations teams and possess a full clean driving license for site visits.

Benefits

Learning and development opportunities

Dynamic work environment

Qualifications

• Experience managing and motivating an operations team.
• Ability to manage remote teams effectively and drive performance.
• Experience leading operational change and adapting to fast-paced environments.
• Demonstrable analytical skills and decision-making abilities based on data.
• Full clean driving license required for site visits.

Responsibilities

• Manage daily operations to deliver excellence to owners and guests.
• Collaborate on testing and rolling out new features.
• Set and monitor KPIs while reporting to the Head of Operations.
• Recruit new team members aligned with company values.
• Handle guest and owner escalations effectively.

Skills

Managing operations teams

Data-driven decision making

Cross-functional collaboration

Analytical thinking

Customer-focused strategy

Operational change leadership

Job description

Reporting to the Head of Operations, we have an exciting new opportunity for a Regional Operations Manager to join our team in Keswick. You’ll be responsible for our teams across several different geographic patches, which are positioned within some of our high-density areas when it comes to properties. This is a rare opportunity to become a critical team member with the market leader in an increasingly competitive market. You’ll be responsible for managing your team to deliver operational excellence at a local level, in a role which will see you trusted to implement new ways of working and enhance working practices, as well as managing the day to day operations.

The Regional Operations Team is responsible for delivering Operational Excellence to our Owners and Guests, at a local level. We do this through ensuring consistent operational standards when it comes to cleanliness, maintenance, service delivery and guest check-in, and it will be your role to motivate our teams to deliver a passionate, customer-focused strategy that accommodates the needs of our home-owners and guests. Regional Operations presents one of the biggest growth opportunities available within Awaze and we are building a team of commercially savvy, operationally minded and ambitious people to help us fulfil our potential.

This is a genuinely exciting role for an operationally-focused team member who enjoys building fantastic teams which delight owners and guests through amazing local service delivery.

Role: Regional Operations Manager

Location: Keswick

Full-time, permanent (35 hours per week)

Saturday availability essential

9am–5pm office hours

What you’ll be doing

We know it sounds a cliché, but this is a role where no two days are the same. Some of your key responsibilities will include:

• Managing your team to deliver excellent operations to our owners and guests, ensuring a consistently high quality when it comes to cleaning, maintenance and check-in on a daily basis.
• Delivering operational excellence through decision making that is led by data.
• Testing new products/features; you’ll collaborate closely with our Service Delivery teams to test and roll out new features or products that address customer needs and enhance our service.
• Working cross-functionally with other teams throughout the wider Awaze business to test best practice.
• Participating in large scale projects, both from a project management and an execution perspective; you’ll be involved in multiple projects, which you’ll have the ability to implement in a fast-paced environment
• Setting and monitoring KPI’s for the team as well as reporting back to the Head of Operations on regional KPI’s
• Setting team objectives and evaluating these on a monthly basis with each team member, culminating in a yearly performance review.
• Recruitment of new team members who share the company values and will deliver excellent customer service.
• Guest and owner management including complaints should they be escalated to you.

Key skills we need

• Experience of managing and motivating an operations team
• Experience of managing teams remotely and get the best out of them
• Experience leading operational change
• Adaptability and a passion for taking the initiative in a fast-paced and ever-changing work environment
• Demonstrable experience of making decisions using data to drive change
• Analytical thinking and a comfort in “failing fast” through experimentation
• A creative approach to operational problem solving, with tangible examples
• Adaptability and a passion for taking the initiative in a fast-paced and ever-changing work environment

Due to the nature of this role, a full, clean driving license is also essential, as you’ll be expected to visit our homes and will need the ability to be present in the offices that you’re responsible for on a regular basis

Equally as important as all the technical “stuff”, we’re looking for someone who is hungry to learn, irrespective of their seniority. We don’t believe in standing still (we work in travel, after all), but instead think that everyone should be learning, all the time. Whether it’s a new analytical tool, an industry event or a mentoring opportunity, we will support you to grow your skillset.