Receptionist

Rank Group; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading casino operator in Reading is looking for a Receptionist to create a welcoming atmosphere and provide exceptional customer service. This role involves greeting guests with a smile, engaging with them to enhance their experience, and ensuring that they feel valued during their visit. Candidates should possess a positive attitude, strong social skills, and experience in hospitality. Flexibility for night shifts and weekends is also essential in this dynamic 24/7 environment.

Qualifications

• Experience in a hospitality role with a focus on customer service.
• Ability to work in a fast-paced environment, ensuring a high level of service.
• Flexibility to work nights and weekends in a 24/7 casino.

Responsibilities

• Welcome guests and set the tone for their experience.
• Create a memorable atmosphere and ensure guests feel valued.
• Engage with guests to make each interaction enjoyable.

Skills

Positive can-do attitude

Passion for entertaining customers

Excellent social skills

Job description

Job Description

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note. Your role goes beyond typical reception duties; you’ll create a memorable, engaging atmosphere that exceeds our guests' expectations. You’ll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Qualifications

To be successful in this role you’ll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.