Receptionist

Transformationunitgm; Manchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading NHS Trust in Manchester is seeking an Outpatient Receptionist to provide comprehensive service to patients at the Manchester Royal Eye Hospital. The ideal candidate will be proficient, organized, and possess excellent people skills. Responsibilities include checking patients in, booking follow-up appointments, and answering queries. This full-time role is essential for ensuring high standards in patient care, working closely with the medical team. Opportunities for further training and development are available.

Benefits

Training and development opportunities

Supportive team environment

Competitive salary

Responsibilities

• Greet patients attending their outpatient appointment.
• Check patients in on the Hive system.
• Book follow-up appointments for patients.
• Answer phone calls and email queries.
• Complete end of day cashing up process.

Skills

Proficient communication

Organizational skills

Time management

Literacy skills

Numeracy skills

Education

GCSE level 4 or above

NVQ Level 2 in healthcare administration

PAS training

Job description

Main area Ophthalmology Grade NHS AfC: Band 2 Contract Permanent Hours Full time - 37.5 hours per week (Weekend working) Job ref 349-EAD-7505559-RL4

Employer Manchester University NHS Foundation Trust Employer type NHS Site Manchester Royal Eye Hospital Town Manchester Salary £24,465 per annum, pro rata Salary period Yearly Closing 20/01/2026 23:59

NHS AfC: Band 2

Job overview

The outpatient receptionist is an integral part of the team a the Manchester Royal Eye Hospital. We are looking for someone who is proficient, organized, has good time keeping with excellent people and communication skills . They are required to provide a comprehensive service to patients and perform to a high standard the clerical duties.

A key part of the role will be to work along side our MDT to ensure that all tasks are completed to a high standard and in a timely manner. These tasks include (but are not limited to):

Communicating regularly with patient's relatives and loved ones to provide updates as a point of liaison , facilitating the attendance of patients, updating the Hive system , answering and responding to phone calls in a professional and timely manner.

To operate within clearly defined limits of policies, procedures, protocols and guidelines within the department and when necessary improve good working practice.

Main duties of the job

Main Duties include:

• Greeting patients attending their outpatient appointment
• Checking patients in on the Hive system
• booking less than 6 week follow up appointments for all patients attending clinic
• Answering phone calls and email queries
• Complete end of day cashing up process

Working for our organisation

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, a great place to start or grow your career. With 10 hospitals and a wide range of community services, we care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do.
You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here.
You’ll find that we’re committed to helping you grow - whether you want to develop new skills, progress in your career, or simply make a difference in your community. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter.
Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.
At MFT we’re All Here For You - every step of the way. Join us today.

Detailed job description and main responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Use of Artificial Intelligence (AI) in your application
Here at Manchester University NHS Foundation Trust, we’re proud to be ALL HERE FOR YOU—for our patients, our communities, and each other.
As part of our commitment to fairness, transparency, and personal integrity, we ask all applicants to ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, we expect that the content of your application—especially personal statements and responses to role-specific questions—is written by you. This helps us get to know the real you and ensures that our recruitment process remains equitable and meaningful for everyone.
Thank you for helping us uphold the values that make our Trust a place where people belong, grow, and thrive. We look forward to receiving your application.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, please contact the manager named below.

Person specification

Qualifications

• GCSE level 4 or above or equivalent requirement
• NVQ Level 2 in a related subject e.g. healthcare administration
• PAS training

Experience

• Previous experience within an Administrative or Clerical role
• Experience of working in a team environment

Knowledge/Skills

• Able to communicate clearly both orally and in writing
• Good basis numeracy and literacy skills
• Ability to work in a busy, highpressure environment
• Daily, continuous use of a computer
• Evidence of liaising with more than one discipline
• Knowledge of hospital environments/ routines
• Knowledge of requirements of patients

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.