Receptionist

Peoplebank; Greater London; On-site; GBP 10,000 - 40,000; Part time

Job summary

A luxury hospitality club in Kensington is seeking a Receptionist to provide a warm and professional presence to members. The ideal candidate should have experience in luxury hospitality, excellent communication skills, and the ability to build relationships. Responsibilities include welcoming members, managing enquiries, and supporting event coordination. The role offers competitive pay and numerous benefits, including generous holiday allocation and mental health support.

Benefits

28 days holiday

Employee Assistance Program

Company pension scheme

Uniform and dry cleaning provided

Paid day off for volunteering

Qualifications

• Experience in a luxury hospitality environment preferred.
• Strong customer service orientation is essential.
• Ability to manage member queries efficiently.

Responsibilities

• Welcome and register members with warmth and professionalism.
• Maintain accurate member data and preferences.
• Support the events team in organizing member events.

Skills

Previous experience as a Receptionist

Warm and professional demeanor

Strong communication skills

Ability to build relationships

Flexible availability

Job description

Receptionist | Minimum 35 Hours | Up to £17.50 per hour | Kensington

The Roof Gardens is a social club in the sky, 100 feet above the streets of Kensington. Close to an acre of private gardens with views across London to the horizon, The Roof Gardens is a new generation members club.

A place of escape, bursting with wildflowers, olive and mulberry trees, grassy lawns and hidden nooks. An Art Deco gem created in 1938, The Roof Gardens has a legendary legacy. The Roof Gardens’ community is united by open-mindedness, optimism and kindness, not defined by background.

THE ROOF GARDENS

The Role

We’re seeking a confident and charismatic Receptionist to join the vibrant front of house team at The Roof Gardens. As a warm and professional presence, you’ll become a familiar face to our members, ensuring their experience is seamless, welcoming, and memorable from beginning to end.

Key Responsibilities

• Previous experience as a Receptionist or in a member-facing role within the luxury hospitality market
• Welcome and register members with warmth and professionalism, serving as a memorable first and last point of contact
• Build one-to-one relationships with members to enhance their overall experience
• Maintain accurate member data, including preferences, to personalise future visits
• Manage all member enquiries in a timely manner, including reservations, cancellations, confirmations, private event bookings and general queries via phone and email
• Demonstrate an exemplary understanding of club facilities and events, staying fully informed of daily and weekly activities
• Support the events team in the coordination and execution of member and large-scale events
• Flexibility to work varying shifts, including evenings and weekends

Benefits

• Competitive salary above market rate
• 28 days holiday, plus an extra 'celebrate you day' (increasing up to 33 days with each year of continuous service)
• Celebrate you day - paid time off on us
• Recognition vouchers awarded when your efforts are acknowledged by members
• Generous 'Refer a Friend' scheme
• Team socials to celebrate our successes
• Uniform and dry cleaning provided
• Access to Wagestream for financial well-being support
• 24/7 confidential well-being and mental health support via our Employee Assistance Program
• Growth opportunities, both personally and professionally
• Breakout spaces with showers, secure storage, and areas to relax with colleagues
• Paid day off each year for volunteering
• Company pension scheme

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.