Receptionist

A&L Goodbody LLP.; Belfast; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading law firm in Belfast is seeking a receptionist to manage client interactions and support administrative tasks. The ideal candidate will bring excellent communication skills, a friendly demeanor, and the ability to multitask. Responsibilities include greeting clients, answering calls, and managing the reception area. Previous customer service experience is advantageous. The firm promotes an inclusive work environment.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong verbal and written communication skills.
• Friendly and approachable manner.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in Microsoft Office applications.
• Attention to detail and confidentiality.
• Enthusiastic and proactive attitude.

Responsibilities

• Meeting and greeting clients.
• Answering, screening, and forwarding incoming phone calls.
• Managing the reception area.
• Managing meeting room bookings and schedules.
• Liaising with other departments for meetings.
• Managing catering and supplier orders.
• Assisting with administrative tasks.
• Assisting with health and safety duties.

Skills

Verbal and written communication skills

Customer service experience

Multitasking

Attention to detail

Proficiency in Microsoft Office

Job description

We are currently seeking a receptionist to join our Belfast office. As a receptionist, you will be the first point of contact for clients and visitors, providing excellent customer service and ensuring the smooth running of the reception area. This is a key role within the firm and requires a friendly and professional manner, exceptional communication skills, and the ability to handle a wide range of tasks in a fast-paced environment.

Responsibilities

• Meeting and greeting clients
• Answering, screening, and forwarding incoming phone calls of a busy switchboard
• Managing the reception area, ensuring it is clean and tidy at all times
• Managing meeting room bookings and maintaining the meeting room schedule, ensuring all boardrooms are set up for each meeting
• Liaising with other departments/facilities within the firm as appropriate to ensure all necessary equipment etc. is in place for meetings/functions
• Managing catering and supplier orders for meetings and events
• Assisting with administrative tasks, including sorting and distributing mail, ordering office supplies, and organising courier services
• Assisting with ISO, H&S, fire warden tasks and duties
• Assisting with ad-hoc administrative duties and any other tasks that may be required

Qualifications

• Previous experience in a receptionist or customer service role
• Excellent verbal and written communication skills
• A friendly and approachable manner
• The ability to multitask and prioritise tasks effectively
• Proficiency in using Microsoft Office applications, including Outlook, Word, and Excel
• Strong attention to detail and the ability to maintain confidentiality
• An enthusiastic and proactive attitude
• A willingness to become a first aider and fire warden (training will be provided)
• A knowledge of workplace health & safety and fire evacuation procedures is desirable

Experience in a professional services environment would be advantageous, but not essential. A&L Goodbody is committed to providing an inclusive and supportive work environment.

Office hours

The reception and switch area opens at 8.00am and closes at 6.00pm. A rota system is in place, and flexibility is required to ensure this area is manned during these times.

The Firm

A&L Goodbody (ALG) is a leading Irish law firm with five international offices in Dublin, Belfast, London, New York andSan Francisco. ALG is a full service, independent, corporate law firm with over 1,000 employees, and a client base spanning across the strong international and domestic business community in Ireland.

ALG has a reputation for leading the way in continuously developing its service to clients and internally to its business. This is delivered through the use of new processes, ways of working, innovative use of technology and marketing-leading business service teams.

If you require any accommodation during the recruitment process, please contact us and we will work with you to ensure the best possible candidate experience.

We value a diverse and inclusive workforce and are an equal opportunities employer.

Please note we are not accepting CVs from recruitment agencies at this time.