Reception Supervisor

Compass Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider is seeking a proactive Reception Supervisor in Greater London. In this role, you will lead frontline employees, ensuring high service standards, coaching team members, and handling escalations in a dynamic environment. Responsibilities include overseeing daily operations, driving team engagement, and preserving the company's core values. We offer various perks including a contributory pension scheme, wellness programs, and numerous discounts to support our employees' well-being and development.

Benefits

Travel and grocery discounts

Contributory pension scheme

Wellness programs

Learning and development opportunities

Paid day off for community support

Qualifications

• Confident and supportive leader with the ability to motivate a team.
• Strong interpersonal skills with a clear, professional communication style.
• Organised, adaptable and capable of managing shifting priorities effectively.

Responsibilities

• Lead, coach and support frontline team members to achieve daily targets.
• Oversee and coordinate day-to-day operations to maintain service quality.
• Act as the first escalation point for issues and resolve challenges quickly.

Skills

Leadership

Communication

Problem-solving

Team engagement

Adaptability

Job description

Overview

We are seeking a confident and proactive Reception Supervisor to lead frontline employees within a high-performance corporate environment. In this key leadership role, the Reception Supervisor will oversee day-to-day operations, support staff on the floor, and ensure service standards are consistently met. Acting as the first point of accountability, they will coach their team, drive productivity, resolve issues in real time, and uphold company values across all interactions. This position requires a dynamic leader with strong communication skills, sound judgement, and the ability to maintain professionalism while working in a fast-paced operational setting.

Together with two other Supervisors manage the performance of frontline team members, reporting to Team Leader and London CSS Manager. Inspiring, training and maintaining team members enthusiasm and engagement, ensuring that all are delivering our services within the prescribed guidelines, whilst encouraging each to use their innovative spirit to deliver unexpected solutions.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; shift rota basis between 7 AM and 7 PM)

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, a daily food budget on shift and discounts on the on-site gym!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you’re passionate about!

Main responsibilities

• Lead, coach and support frontline team members to achieve daily targets and high performance.
• Oversee and coordinate day-to-day operations to maintain service quality and efficiency.
• Act as the first escalation point for issues, resolving challenges quickly and professionally.
• Monitor performance and compliance, ensuring policies, safety standards and procedures are followed.
• Drive communication, team engagement and continuous improvement across the operation.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Confident, supportive leader who can motivate and guide a team.
• Clear and professional communicator with strong interpersonal skills.
• Calm, solutions-focused mindset when handling pressure or escalations.
• Organised and adaptable, able to manage shifting priorities and workloads.
• Accountable, reliable and team-oriented, living company values every day.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.