Reception Supervisor: Lead Guest Experience & Team Growth

Klarent Hospitality Group; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent hotel group in the UK is seeking a Reception Supervisor to oversee reception activities and ensure high standards during shifts. The role involves managing guest requests, training team members, and maximizing sales through up-selling. The ideal candidate is passionate, has a positive attitude, and enjoys working in a team. The position offers various benefits including incentives, meals during shifts, and personal development opportunities.

Benefits

Cash incentives for referrals

Long service recognition

Meals provided during shifts

Discounted hotel stays

Fully funded apprenticeships

Pension enrolment

Qualifications

• Passionate and willing to learn.
• Genuinely friendly and caring.
• Enjoys working as part of a team.

Responsibilities

• Oversee the reception activities between Guests and hotel departments.
• Supervise Reception operations to maintain high standards.
• Maximise sales revenues through up-selling and loyalty programs.

Skills

Strong commercial/business awareness

Excellent standards

Good organisational/time management

Ability to multitask

Positive attitude

Job description

A prominent hotel group in the UK is seeking a Reception Supervisor to oversee reception activities and ensure high standards during shifts. The role involves managing guest requests, training team members, and maximizing sales through up-selling. The ideal candidate is passionate, has a positive attitude, and enjoys working in a team. The position offers various benefits including incentives, meals during shifts, and personal development opportunities.