Product Manager

Evaluagent's; Greater London; Hybrid; GBP 80,000; Full time

Job summary

A leading software company is seeking a Product Manager to drive the vision for conversation intelligence and analytics. This fully remote role is focused on enhancing contact centre performance through actionable insights derived from conversation data. Candidates should have over three years of SaaS experience, a passion for analytics, and the ability to collaborate across teams. The position offers a competitive salary and excellent benefits including private health insurance and flexible working arrangements.

Benefits

Private Health Insurance

25 days holiday + bank holidays

Learning & development budget

Home working allowance

Pension contributions

Qualifications

• 3+ years’ experience as a Product Manager in SaaS.
• Experience working in or with contact centres.
• Ability to work with data, metrics and operational KPIs.

Responsibilities

• Own the vision and roadmap for conversation intelligence.
• Understand contact centre users and their operational pressures.
• Transform conversational data into actionable insights.

Skills

Product Management

SaaS experience

Analytics

Data-driven decision making

Collaboration

Job description

🚀 Product Manager

Remote (UK only) | £80k circa + excellent benefits

Help shape how thousands of contact centre teams turn conversations into action.

At evaluagent, we’re on a mission to transform how contact centres improve performance, coaching and customer experience — using the power of conversation intelligence and AI.

We’re looking for a Product Manager who truly understands contact centres and wants to build insight-driven products that make a real difference to frontline teams. This is a hands‑on role where your work will be used every day by agents, team leaders, QA analysts and operational leaders across our customer base.

🌟 Why this role is exciting

• Shape the future of analytics and reporting in a fast‑growing AI‑powered SaaS platform.
• Champion real user needs, turning complex conversation data into insight people actually trust and use.
• Work on products that directly support coaching, performance, QA, compliance and CX.
• You’ll have genuine ownership — this is a role where you build, influence and see impact fast.

If you’ve lived, supported or built for contact centre environments and care deeply about improving day‑to‑day workflows, this role was designed for you.

🧠 What you’ll be doing

• Owning the vision and roadmap for conversation intelligence, analytics and reporting.
• Deeply understanding contact centre users and their operational pressures.
• Turning conversational data into clear, actionable insight.
• Collaborating closely with engineering, product and customer teams.
• Designing and validating ideas using lightweight prototypes and mock‑ups.
• Balancing quick wins with longer‑term innovation in analytics and AI‑driven insight.

✅ What we’re looking for

• 3+ years’ experience as a Product Manager in SaaS.
• Strong experience working in or with contact centres (vendor, consultancy, tech provider or ops support).
• A passion for analytics, reporting and insight, not just features.
• Comfortable working with data, metrics and operational KPIs.
• Confident collaborating with engineers (without needing to be deeply technical).
• Empathetic, curious, and motivated by improving frontline experiences.

🎁 What you’ll get

• 🏠 Fully remote, flexible working (UK‑based).
• 🩺 Private Health Insurance with Vitality.
• 🗓️ 25 days holiday + bank holidays + your birthday off.
• 🏝️ Work abroad up to 6 weeks per year.
• 📚 Learning & development budget, coaching & growth time.
• ❤️ Volunteer day & enhanced family leave.
• 💡 Home working allowance, pension contributions & regular team meet‑ups.

Sound like you? Apply now to help redefine how contact centres unlock the power of every conversation. Full role details are available via the Job Description.

ED&I at EvaluAgent We are committed to employing the best people with the right experience and qualifications for the role. We provide equal opportunities for all our candidates and employees and do not discriminate on any factors such as gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. When applying, please let us know of any accessibility requirements you may have for your interviews and we will do our best to accommodate.

Application Closing Date

This role operates on a rolling interview process, meaning we will be conducting interviews until we extend an offer. As a result, candidates may progress through the interview stages at varying paces.