Product Genius: Elevate Customer Experience & Car Sales

Arnold Clark Group; Northwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent automotive retailer is looking for a Customer Service Executive, known internally as a Product Genius, to enhance the customer experience at their Northwich branch. You will prepare the showroom, assist customers, and support the Sales department. Strong communication skills, a positive attitude, and a full UK driving licence are essential for this role. The company offers excellent training and progression opportunities, contributing to a vibrant team culture that values inclusivity and development.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Simplyhealth access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Full UK driving licence required.
• Strong communication skills essential.
• Ability to learn quickly and thrive in a team environment.

Responsibilities

• Prepare showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communication

Positive attitude

Willingness to go the extra mile

Ability to work independently and in a team

Eager to progress in car sales

Job description

A prominent automotive retailer is looking for a Customer Service Executive, known internally as a Product Genius, to enhance the customer experience at their Northwich branch. You will prepare the showroom, assist customers, and support the Sales department. Strong communication skills, a positive attitude, and a full UK driving licence are essential for this role. The company offers excellent training and progression opportunities, contributing to a vibrant team culture that values inclusivity and development.