Principal Product Manager, AI Platform

Skyscanner Limited; City of London; Hybrid; GBP 80,000 - 110,000; Full time

Job summary

A leading travel technology company is seeking a Principal Product Manager – AI Platform in London to drive the development of their AI systems. This role focuses on enhancing developer experiences and ensuring responsible AI usage. The ideal candidate will possess deep technical knowledge of modern AI technologies and demonstrate a metrics-driven approach to improve outcomes. The position offers a hybrid work environment, allowing for flexible office attendance.

Qualifications

• Technical PM with deep knowledge of LLMs, embeddings, and prompt engineering.
• Experience in shipping products to improve engineering velocity.
• Ability to operationalise AI with frameworks and model registries.

Responsibilities

• Define the roadmap for Skyscanner’s GenAI platform.
• Design tooling for frictionless experimentation and evaluation.
• Ensure responsible AI usage through collaboration with security teams.
• Help scale Skyscanner’s knowledge graph and evaluation frameworks.
• Track metrics for platform reliability and developer delight.
• Collaborate with ML engineers and data scientists for impact.

Skills

Deep understanding of modern AI

Experience in developer-facing environments

Fluency in ModelOps

Metrics-driven mindset

Strong collaboration skills

Curiosity towards new AI tools

Job description

About Skyscanner

Everyone loves travelling, but planning is not without its challenges ✈️. That's why we've spent 20 years building tools that turn travel‑planning chaos into a breeze. Today, around 100 million travellers count on us every month to skip the whole “47 browser tabs open” phase and find flights, cars, and hotels quickly and easily 💻. Joining Skyscanner means becoming part of a global brand that's striving to become the planet's go-to travel hack accessible for all 🌍. Our vision? To be the world's number one travel ally. (Ambitious? 💪 Yes, but, hey, that's what got us here.)

About The Role

We’re looking for a Principal Product Manager – AI Platform to shape the foundation that powers Skyscanner’s next generation of AI systems. You’ll focus on the developer experience and productivity that make world‑class AI possible — from model orchestration and LLMOps to prompt tooling, evals, security, and AI Ready Knowledge. This is a hands‑on, platform‑focused role for a PM who loves thinking in systems, translating cutting‑edge AI capabilities into smooth, secure, and joyful experiences for engineers, data scientists, and PMs alike. You’ll define the backbone of our AI ecosystem — ensuring our teams can safely build, test, and ship smarter, faster, and better. You can be based in Barcelona or London, where we adopt a hybrid working policy of working in the office twice a week.

What You’ll Be Doing

• Driving AI Platform Strategy: Define the roadmap for Skyscanner’s GenAI platform, spanning infrastructure and tooling, developer productivity, and observability.
• Championing Developer Experience: Design platform capabilities that make experimentation, evaluation, and deployment of GenAI features frictionless — boosting productivity through measurable outcomes like DORA and Core4 metrics.
• Leading with Security and Governance: Partner with security, compliance, and data governance teams to ensure responsible AI usage, privacy, and policy adherence across our stack.
• Powering AI-Ready Knowledge: Help build and scale Skyscanner’s knowledge graph, retrieval systems, and evaluation frameworks for both internal and traveller‑facing AI use cases.
• Enabling Measurable Impact: Define and track metrics for platform reliability, usability, and developer delight, ensuring innovation scales responsibly.
• Collaborating Across Disciplines: Work hand‑in‑hand with ML engineers, data scientists, and PMs to turn platform magic into traveller impact.

About You

• Deeply Technical PM: You understand the nuts and bolts of modern AI — from LLMs, embeddings, evals and RAG to inference pipelines and prompt engineering — and can speak the language of engineers confidently.
• Platform Thinker: You’re at home in developer‑facing environments and have shipped products or tools that improved engineering velocity, or workflow quality.
• ModelOps Fluent: You know what it takes to operationalise AI — including evaluation frameworks, reproducibility, model registries, and the practical realities of scaling.
• Metrics‑Driven: You’re obsessed with quantifying impact — familiar with DORA, Core4, and productivity metrics that help measure and improve developer experience.
• Collaborative Influencer: You thrive on ambiguity, drive clarity through collaboration, and influence through trust and expertise (not org charts).
• Curious Experimenter: You keep one foot in the future — exploring new AI tools, frameworks, and practices, always looking for the next edge.

What It’s Like Here

We are the real deal — no corporate gloss, no empty promises. Just a team of genuinely curious, caring humans ❤️, building things that help travellers explore the world a little easier 🧭.

Inclusivity & Accessibility

Skyscanner is made up of brilliant humans from every corner of the world. We believe travel makes the world better — and that the same is true of our diverse teams. We're proud to be an equal opportunities employer and are committed to building an inclusive workplace where everyone can thrive and products that are accessible to all ✨. We’re committed to ensuring our application and recruitment processes are inclusive and accessible to everyone. If you require any reasonable adjustments or accommodations for interviews, or wish to apply under the Disability Confident scheme, please let your recruiter know. If you’d like more information on any of our policies, such as hybrid working or parental leave policies, our recruitment team can provide more information.