Player Protection Executive

Rank Group; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading online gaming company in Sheffield is seeking a Player Protection Executive. In this role, you will ensure customer safety by analysing activity and supporting responsible gambling practices. The position requires excellent communication skills and attention to detail, and while experience in the online gambling industry is desirable, training will be provided. This is a shift position with a supportive work environment and a competitive benefits package.

Benefits

Competitive salary and benefits package

Opportunity to make a real difference

Supportive and inclusive work environment

Training and development opportunities

Qualifications

• Deliver high-quality customer service with prior customer service experience.
• Excellent oral, written and communication skills.
• Able to assess and present risk assessments.
• Experience in holding difficult conversations with customers.
• Attention to detail and ability to quickly review and assess information.
• Self-motivated with a keen eye for detail.

Responsibilities

• Identify potential risks as the first line of defence for customers.
• Analyse customer activity to support responsible gambling practices.
• Work with colleagues to ensure compliance with anti-money laundering regulations.
• Make informed decisions about customer accounts in collaboration with the Player Protection Manager.

Skills

Strong work ethic

Excellent communication skills

Analytical skills

Attention to detail

Ability to work independently

Team collaboration

Job description

Job Description

We're looking for a passionate individual to join our growing team at Rank Interactive, a leading online gaming company. As a Player Protection Executive, you'll play a vital role in keeping our customers safe and ensuring fair play.

We'll provide the training!

No prior experience in the online gambling industry is necessary. We'll equip you with the knowledge and tools you need to succeed in this rewarding role.

Working patterns:

This role is shift work between 07:00 – 17:00 and 10:00 – 20:00 on a 4‑week rotation pattern. You will work 1 weekend out of 4.

What you'll do:

• Be the first line of defence for our customers, using your skills to identify potential risks.
• Analyse customer activity and background information to support responsible gambling practices.
• Help us protect vulnerable customers from problem gambling.
• Work with colleagues to ensure compliance with anti‑money laundering regulations.
• Collaborate with the Player Protection Manager to make informed decisions about customer accounts.

What you bring:

• A strong work ethic and a can‑do attitude.
• Excellent communication skills (written and verbal).
• The ability to analyse information and make sound judgments.
• A desire to make a positive impact.
• A keen eye for detail and accuracy.
• The ability to work independently and as part of a team.

Bonus points if you:

• Understand the importance of responsible gambling.
• Are comfortable having difficult conversations.

What we offer:

• Competitive salary and benefits package.
• Opportunity to make a real difference.
• Supportive and inclusive work environment.
• Training and development opportunities.

Qualifications

• Able to deliver high‑quality customer service with prior customer service experience.
• Excellent oral, written and communication skills.
• Able to assess and present risk assessments.
• Experience in holding difficult conversations with customers.
• Able to work with several stakeholders across the business.
• Attention to detail and ability to quickly review and assess information.
• Self‑motivated, keen eye for detail, accurate and precise, can work alone or as part of a wider virtual team.
• Experience of the online gambling industry is desirable but not essential as training will be provided.
• An understanding of Safer Gambling in line with the UKGC Licensing terms is desirable but not essential as training will be provided.
• Computer literate.