Planner / Scheduler (Housing Repairs & Maintenance)

Midland Heart Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A large housing organization in Birmingham is seeking a Resource Planner to join their In-house Maintenance Team. The role involves managing schedules for Trade Operatives, ensuring excellent customer service in domestic repairs, and monitoring performance against KPIs. The ideal candidate will have experience in planning or scheduling roles, proficiency in IT packages like Excel, and the ability to handle pressure. In return, competitive salary and various benefits are offered, emphasizing personal and professional development.

Benefits

Competitive salary reviewed annually

25 days annual leave plus Bank Holidays

Healthcare benefits including Medicash

Matched pension contributions

Life Assurance

Professional coaching and development

Household discounts

Qualifications

• Previous experience in a planning/scheduling role or coordinating repairs.
• Ability to use IT packages to review and extract data.
• Capacity to manage conflicting demands efficiently.

Responsibilities

• Manage schedules of Multi-skilled Trade Operatives.
• Coordinate domestic repairs appointments with customers.
• Monitor performance against service KPIs and targets.

Skills

Planning/scheduling experience

Experience with IT packages including Excel

Ability to work under pressure

Job description

We're hiring a Resource Planner to join our In-house Maintenance Team based from our Central Birmingham, Bath Row office – we're well connected to public transport links, with parking available in the local area too! This is a permanent role working 35 hours per week, Monday – Thursday 8am-5pm, and Fridays 8am-4pm.

You’ll join our team of Planners responsible for managing the schedules of our Multi-skilled Trade Operatives who service 34,000 homes across the Midlands. You’ll work at pace to schedule domestic repairs appointments between our customers and our Trade Operatives. Great customer service will always be at the forefront of your mind as you’ll be liaising directly with tenants and Operatives to deliver a ‘Right first time' service; collaborating effectively with colleagues to resolve any repairs issues and re-schedule appointments as needed.

You’ll also monitor performance against service key performance indicators and targets – you’ll be encouraged to identify new ways of working, offering a great opportunity to the successful candidate to maximise the In-house Maintenance Team's productivity and ultimately provide a better repairs service to our customers.

One of our Resource Planners who joined the team earlier this year shares their experience so far - “Since joining the planning team in January, it has allowed me to take ownership over a varied workload, I have gained priceless experience in forecasting and planning and has allowed me to build on my knowledge of responsive repairs. I love finding creative solutions to challenging problems and have vastly increased my transferable skillset.”

Our ideal candidate? We're looking for candidates who pride themselves on delivering a customer centric service, with the following skills and experience:

• Previous experience of working in a planning/scheduling role; or, experience of coordinating repairs in a social housing, utilities or facilities management environment
• Experience of using various IT packages including Excel to review and extract data, with the ability to learn new systems
• You’ll thrive working under pressure, manage conflicting demands with ease.

In return, we offer:

• A competitive salary that is reviewed annually to make sure you're paid the way you deserve
• 25 days annual leave (plus Bank Holidays) increasing on service up to 30 days leave (plus Bank Holidays)
• Healthcare benefits such as access to Medicash.
• Matched pension contributions starting at 4%, up to a maximum of 8%
• Life Assurance, 3 x basic salary if you're in the pension plan or 1 x basic salary if you're not
• No one likes standing still, so we invest in our people - we offer you the opportunity to develop your skills through professional coaching, development programmes and professional qualifications, should you wish to pursue one
• Access to a range of household discounts, from mobile phone contracts, gym memberships to holidays and eyecare vouchers!

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. As one of the top 50 large companies to work for in the UK, we welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed.

Interested? Scroll down below for a full Role Profile. Applying is easy - simply register on our candidate portal uploading a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

Please be advised that suitable candidates will be invited to an assessment shortly after applying and we reserve the right to cease recruitment activity prior to the adverted closing date, should an appointment be made.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.