Pharmacy Assistant Technical Officer - Reception

Transformationunitgm; Sandwell; On-site; GBP 25,000; Full time

Job summary

A NHS healthcare provider in Sandwell is looking for enthusiastic Pharmacy Assistants to work at the new Midland Metropolitan Hospital and Sandwell General Hospital. This role focuses on customer interactions at the pharmacy reception and involves engaging with patients and staff. Full training will be provided. The ideal candidate should possess good communication skills and be willing to undertake NVQ2 in Pharmacy Services. Flexible working hours and supportive environment are part of the offer.

Benefits

Comprehensive training

Career progression opportunities

Supportive work atmosphere

Qualifications

• Experience working in a hospital pharmacy.
• Evidence of previous Customer Service.
• Willingness to undertake NVQ2 in Pharmacy Services.

Responsibilities

• Provide excellent customer service at the pharmacy reception.
• Work collaboratively with hospital staff and multidisciplinary teams.
• Assist with patient interactions and manage reception duties.

Skills

Excellent communication written and verbal

Experience in using computer applications

Experience using automated pharmacy systems

Education

GCSEs at level C/4 or equivalent including Maths, English and Science

NVQ2 in Pharmacy services

Tools

Pharmacy stock control systems

Job description

Main area Pharmacy Grade NHS AfC: Band 2 Contract Permanent Hours

• Full time
• Part time
• Job share

37.5 hours per week (Including weekends and bank holidays on a rotational basis across a 7 day working week) Job ref 381-CO-7553408

Employer Sandwell and West Birmingham NHS Trust Employer type NHS Site SWB NHS Trust Town Sandwell & West Birmingham Salary £24,465 per annum Salary period Yearly Closing 02/01/2026 23:59

Pharmacy Assistant Technical Officer - Reception

NHS AfC: Band 2

Here at Sandwell and West Birmingham NHS Trust we’re committed to recruiting and supporting a diverse workforce and we welcome applications from all parts of the community. We are committed to having a team that is made up of diverse skills, experiences and abilities whilst employing people to our organisation who meet our Trust values of ambition, respect and compassion. With the opening of our new hospital, Midland Metropolitan University Hospital, it’s the coming together of expertise from every corner of our organisation and a show of our commitment to provide better healthcare and create more jobs and so much more. We at the Trust actively encourage Black and Minority Ethnic (BME) and disabled applicants, as well as members of the armed forces community and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce.

Job overview

Hello, I'm Prit the Chief Pharmacy Tech in Operations.

I am looking for enthusiastic and ambitious Pharmacy Assistants to work on the Reception desk within our dispensaries and to join our friendly team at our brand new Midland Metropolitan Hospital, Sheldon Block Pharmacy and also existing Sandwell General Hospital Pharmacy.

Do you have experience facing customers or patients and are interested in in working in Pharmacy within a brand new hospital?

Or do you just fancy a change in career and have the passion to deliver a high level of customer/patient experience?

If yes, then look no further and apply today for this amazing opportunity!

This role will mainly be patient/customer facing and will involve working on Reception within our dispensaries. You will be involved with members of the public, hospital staff and the wider multidisciplinary team.

Full training will be provided to ensure you are competent within the role.

SWBH have created a fantastic career pathway for Pharmacy Assistants to progress onto bigger and better things within hospital pharmacy.

There will be a requirement to work at all of the SWBH sites and participate on working weekends and bank holidays on a rotational basis which will also form part of a 7 day working week.

Main duties of the job

You will need to have a positive outlook, be resilient, and demonstrate excellent communication skills. The successful candidate will need to be welcoming and approachable as they will be the 'face of pharmacy' meeting patients and staff members on the reception hatches. You must also have an excellent telephone manner and work well in a busy, fast pace pharmacy environment.

It is vital that all members of our pharmacy team demonstrate that they are capable of, and committed to, delivering high quality accurate and timely care.

Vacancies/shifts which are currently available:

• 30 hours/week on Monday, Tuesday, Thursday and Friday (9am - 5.30pm)
• 22.5 hours/week on Monday, Tuesday and Wednesday (9am - 5.30pm)
• 37.5 hours/week on Monday to Friday (9am - 5.30pm)

All above shifts include weekend working as part of a 7 day working week.

Note: this role is based on the Pharmacy Reception and does not involve dispensing

Working for our organisation

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Detailed job description and main responsibilities

Please see the attached Job Description and Person Specification for full details on what this role entails.

Person specification

Qualifications

• Be able to demonstrate basic levels of Maths and English
• Willingness to undertake NVQ2 in Pharmacy Services
• NVQ2 in Pharmacy services
• GCSEs at level C/4 or equivalent including maths, english and science

Experience

• Relevant experience gained working in a hospital pharmacy
• Relevant experience gained working in a community pharmacy
• Evidence of previous Customer Service
• Evidence of working to SOPs / Policies

Skills

• Experience in using computer application
• Excellent communication written and verbal
• Experience using automated pharmacy system; Rowa, Pyxis or similar
• Experience using a pharmacy stock control and dispensing system

Knowledge

• Understands role of SOPs
• Understands stock management principles
• Understands principles of safe & secure medicines management

To support this vision, we are (where appropriate and safe to do so) actively looking at new models of care which:

Better protect elective / planned care service delivery across the system by organising on a 'hot and cold' arrangement

Consider the optimal use of resources through consolidation and specialisation, and

Seek to reduce unwarranted variance, level up / standardise care through a 'Networked Service Solution' approach across the four sites

Against this context, although this post is hosted by Sandwell & West Birmingham NHS Trust, there may be an expectation to work flexibly across the four partner Trusts to better meet patient and service needs.

As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to be the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.

Healthcare services have a significant impact on the environment. We are committed to embedding sustainable practices. We expect all colleagues to support the delivery of our Green Strategic Plan and to drive positive changes in their department by joining our Green Impact programme.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

For informal visits or additional information on the role please contact Natasha Cooper or Katy Copestake on 0121 507 6004. Or alternatively email: [emailprotected]