Peripatetic Customer Service Adviser (Part Time - Ashington)

Northumberland Fire Group; Ashington; Hybrid; GBP 26,000 - 29,000; Part time

Job summary

A public council organization in Ashington is looking for a Part Time Customer Service Adviser to provide support and information to the community. This role offers a hybrid work environment with 29.5 hours per week. The ideal candidate will have strong listening skills and a passion for helping people, while working in various locations as needed. Benefits include 26 days annual leave, enrollment in the Local Government Pension Scheme, and a flexible leave scheme.

Benefits

26 days annual leave plus public holidays

Automatic enrolment into the Local Government Pension Scheme

Flexi leave available

Qualifications

• Must be enthusiastic and passionate about helping people.
• Capable of striking rapport and gaining trust with customers.
• Able to understand and offer solutions to customer needs.

Responsibilities

• Provide clear information and advice across various services.
• Assist customers with inquiries over the phone and in person.
• Work in different locations across Northumberland as needed.

Skills

Good listening skills

Team player

Flexibility

Empathy

Curiosity

Job description

# Peripatetic Customer Service Adviser (Part Time - Ashington)## Job Information**CUSTOMER SERVICE ADVISOR****Ashington Customer Information Centre, 29.5 hours per week****Working hours -****Monday to Thursday 9.00-3.00,****Friday 9.00-14.30****Fixed Term for 12 months****The Role****Who we are*** The Customer Experience team are the first point of contact for people who get in touch with the council. The team operates a telephone contact centre based in Morpeth and 6 information centres across the county in Berwick, Alnwick, Ashington, Blyth, Cramlington and Hexham. Our Customer Service Advisors work in a hybrid way, working from home and in the office and are part of a tight-knit team supported by our team leaders.* We are passionate about delivering accessible and easy services to everyone. Through meaningful conversations we will provide clear information and advice to our customers.* We provide advice across a wide range of areas including housing, benefits, council tax, blue badges, concessionary travel, household waste, highways, planning and much, much more!* We have a full training programme to get you up to speed and continued development opportunities.* We are passionate about our staff and their wellbeing, we offer loads of resources, staff network groups and other support for our people to tap into.* Sociable working hours – shifts vary between the hours of 8am and 5pm Monday to Friday.* Someone who is enthusiastic, optimistic and passionate about helping people, who puts the customer at the heart of everything that they do.* A good listener who can easily strike up a rapport with people and gain their trust.* Someone who is curious and patient and will take the time to understand the person and offer solutions that may be provided by the council and our community partners.* A good team player who works well with others.* Someone who is flexible and happy to work in different locations throughout Northumberland.* A DBS check is required for the role**Location*** Ashington Customer Information Centre, Town Hall, Station Road, Ashington, NE63 8RX* For further information about the role please contact - [e-mail] or [e-mail] have some outstanding benefits and perks to offer you, including:-26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)-Automatic enrolment into the Local Government Pension Scheme -Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.**Facebook**: **LinkedIn**:Further informationWe are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.Alternative application format:British Sign Language:For those with speech difficulties or hearing loss: dial 018001 01670 623930### Peripatetic Customer Service Adviser (Part Time - Ashington)* **Salary** £26403 - £28142 pro rata* **Frequency** Annual* **Job Reference** ncc/TP/58/2576/MP* **Contract Type** Fixed Term* **Closing Date** 18 January, 2026* **Job Category** Admin / Secretarial / Customer Services* **Directorate** Public Health, Stronger Communities and Inequalities* **Location** Ashington Town Hall, Station Road, Ashington, United Kingdom* **Posted on** 19 December, 2025