People Advisor

Secure Trust Bank PLC; Cardiff; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial institution located in Cardiff is seeking a dedicated People Advisor. This role is vital in supporting employee relations and enhancing workplace culture through expert guidance and policy development. The ideal candidate will possess strong knowledge of UK employment law and previous experience managing employee relations cases. You will collaborate with managers and contribute to various initiatives that promote a diverse and inclusive workplace. This position is a 12-month fixed-term contract.

Qualifications

• Proven experience in employee relations and managing complex cases.
• Excellent communication and relationship-building abilities.
• Ability to coach managers on people policies.

Responsibilities

• Advise and coach managers on employee relations.
• Manage various ER cases including disciplinary and grievance matters.
• Monitor and analyze people metrics to drive improvements.
• Collaborate with employee groups for inclusivity.

Skills

Employee relations expertise

Strong grasp of UK employment law

Excellent communication skills

Proactive problem-solving

Organisational skills

Commercial awareness

Proficiency in MS Office

Ability to coach and influence

Education

CIPD Level 5 qualification or equivalent experience

Job description

12 Month FTC

Are you passionate about creating a workplace where people feel supported, heard, and empowered to thrive? We’re looking for a People Advisor to join our team and help shape the future of our organisation through expert guidance, inclusive practices, and impactful people initiatives.

About the Role

As a People Advisor, you’ll be at the heart of our People and Communication Strategy, providing expert advice and support across the business. You’ll work closely with managers and employees to resolve employee relations matters, drive performance, and champion a culture of fairness, inclusion, and continuous improvement.

What You’ll Be Doing

• Coaching and advising managers on people policies, employee relations, and performance management.
• Managing a wide range of ER cases including absence, disciplinary, grievance, flexible working, and more.
• Drafting and reviewing documentation with a focus on clarity, compliance, and commercial awareness.
• Identifying learning needs and delivering engaging training sessions to upskill line managers.
• Monitoring and analysing people metrics to inform decision-making and drive improvements.
• Leading the development and enhancement of people policies and procedures.
• Supporting change management programmes and contributing to key people projects.
• Collaborating with employee network groups like the Inclusioneers, Wellbeing Champions, and Employee Voice.
• Staying up to date with employment legislation and sharing insights with the wider team.

What You’ll Bring

• Proven expertise in employee relations and a strong grasp of UK employment law.
• Experience managing complex ER cases with confidence and professionalism.
• A proactive, resilient, and pragmatic approach to problem-solving.
• Excellent communication and relationship-building skills.
• Strong organisational skills and attention to detail.
• Commercial awareness with a people-first mindset.
• Ability to coach, influence, and challenge constructively.
• Proficiency in MS Office and experience supporting people projects.
• CIPD Level 5 qualification or equivalent experience.

Experience in financial services and organisational change is a bonus, but not essential.

Everyone is different. Everyone is valued. As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952. In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award‑winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.