Pensions Customer Service Leader (Hybrid)

SS&C; Birmingham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading financial services company is seeking a Customer Service Manager - Pensions in Birmingham. This hybrid role involves leading a team to deliver exceptional customer service, ensuring compliance with regulatory frameworks while driving team engagement and performance. Ideal candidates will have strong leadership skills and experience in Financial Services. Flexible work arrangements and various employee perks are offered.

Benefits

Hybrid Work Model

Professional Development Reimbursement

Medical, Dental, Vision

Paid Holidays

Discounts on fitness clubs and travel

Qualifications

• Lead a team to improve quality and quantity of customer outcomes.
• Ensure compliance with the Vulnerable Customer framework.
• Drive execution of the Quality Framework.

Responsibilities

• Motivate teams to deliver agreed KPI’s and service levels.
• Conduct regular 1-2-1s for colleague development.
• Manage conduct and capability performance reviews.

Skills

Strong people and leadership skills

Knowledge of current legislation and compliance

Demonstrable experience in managing teams

Ability to work on own initiative

Financial Services experience

Education

CF1 / FPC1, FA1 or equivalent

CII Certificate in Financial Administration

Tools

Knowledge of ACD

Proven call centre experience

Job description

A leading financial services company is seeking a Customer Service Manager - Pensions in Birmingham. This hybrid role involves leading a team to deliver exceptional customer service, ensuring compliance with regulatory frameworks while driving team engagement and performance. Ideal candidates will have strong leadership skills and experience in Financial Services. Flexible work arrangements and various employee perks are offered.