Patient Access Officer

HCA Healthcare UK; Manchester; On-site; GBP 27,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a Patient Access Officer to join their team. The role involves welcoming patients, managing bookings, and ensuring a compassionate patient journey. Ideal candidates will have experience in customer-facing roles, such as retail or hospitality, possess strong interpersonal skills, and demonstrate a commitment to exceptional customer service. This is a permanent position with shifts from Monday to Friday, offering a salary of £26,052 per annum.

Benefits

Career progression opportunities

Focus on mental and physical wellbeing

Qualifications

• Previous administrative experience in a client/customer-facing role.
• Strong communication skills and a positive attitude.
• Excellent customer care skills.

Responsibilities

• Welcome patients and visitors at reception.
• Manage patient waiting areas effectively.
• Coordinate patient bookings and respond to requests.

Skills

Interpersonal skills

Customer service experience

Communication skills

Calm under pressure

Job description

Shifts: Monday-Friday between the hours of 6AM - 8PM

07:00-15 ranei 08:00-16 / 09:00-17 / 10:00-18 / 11:00-19 / 12:00-20

Permanent Contract

Salary: £26,052 per annum

We’re looking for a Patient Access Officer to join our team at The Christie Private Care. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer‑facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude, and customer service experience will be invaluable in delivering a 5‑star patient experience.

What you’ll do:

• Welcoming patients and visitors at reception, greeting them with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
• Engage with patients, addressing queries, providing clear communication, and maintaining a welcoming environment.
• Manage patient waiting areas to ensure the Patient Access Service runs smoothly.
• Coordinate and facilitate all patient bookings where applicable.
• Respond promptly to any patient or third‑party requests, demonstrating empathy and understanding in every interaction.
• Maintain accurate and up‑to‑date information on the hospital database throughout the patient journey.
• Formally pre‑register or register all patients onto HCA databases.
• Ensure all relevant patient documents are signed and scanned to the patient accounts.

What you’ll bring:

• Previous administrative experience in a client/customer‑facing role (candidates with retail or hospitality backgrounds are encouraged to apply).
• Strong interpersonal and communication skills, with a positive attitude and the ability to empath marvel patients and visitors.
• Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate.
• Ability to remain calm and professional under pressure while managing multiple tasks.

Why HCA päiv.

Originally founded over 50 years ago by Dr Thomas Frist, HCA has became one of the world’s leading healthcare providers. In the UK we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

Culture and values

• Unique and Individual: We recognise and value everyone as unique and individual.
• Kindness and compassion: We treat people with kindness and compassion.
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.

At HCA UK we recognise the value of candidates who have served in the Armed Forces. As proud signatories of the Armed Forces Covenant we welcome applications from both Armed Forces Veterans and Armed Forces Reservists.

HCA UK is proud to be part of the Disability confident scheme which supports employers to successfully employ and retain disabled people and those with health conditions.