Parts Advisor Gateshead, England, United Kingdom

Mesh-AI Limited; Gateshead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A top automotive retailer in Gateshead is looking for an experienced Parts Telesales Advisor to join their team. The role involves building strong relationships with customers, processing parts orders via phone, email, and app, and providing expert advice on automotive parts. Ideal candidates should be confident communicators and team players, with customer service skills and basic computer knowledge. This role comes with competitive pay, generous leave, and various health and wellbeing benefits.

Benefits

Competitive salaries with progression

Generous annual leave

Enhanced family leave

Discounted technology purchases

Eyecare vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Exclusive retail and lifestyle discounts

Qualifications

• Confident and capable communicator, both written and verbally.
• Good telephone manner for customer interactions.
• Team player who collaborates well with others.
• Basic understanding of using a computer.

Responsibilities

• Accurately identify parts for specific vehicles.
• Fulfill customer orders via phone, email, and app.
• Build strong relationships with customers.
• Provide high-level customer service.
• Support customer profitability.

Skills

Confident communicator

Good telephone manner

Team player

Basic computer skills

Job description

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

Contract

Permanent, full-time

Working Hours

42.5 hours per week (between Monday to Friday 08:00 - 17:30 and Saturdays 08:00 - 13:30 on rota basis)

Are you a Parts Advisor or Telesales Advisor in search of a new challenge? You have arrived at the right place, here at Gateshead PartsPlus we are on the hunt for an experienced and enthusiastic Parts Telesales Advisor to join our successful team. PartsPlus is owned by Ford Motor Company and are true experts in their field of automotive Parts for all vehicles.

Reporting to the Telesales Supervisor, the Telesales Advisor is responsible for building and maintaining strong and lasting relationships with new and existing Customers, by taking Parts orders via the Phone, Email and Customer App. The role also entails supporting Customers and providing expert advice on Parts.

Questions

• Do you have a ‘can do’ attitude to get things done?
• Are you up for a challenge?

Responsibilities

• Accurately identifying Parts for specific vehicles
• Fulfil Customer orders via the Phone, Email and Customer App
• Build strong relationships with both new and existing Customers
• Provide a high level of Customer service
• Supporting our Customers to become more profitable

Qualifications / Experience

In order to be successful in this role you must:

• Be a confident and capable communicator, both written and verbally
• Have a good telephone manner
• Be a ‘Team Player’
• Have a basic understanding of using a computer (full training of systems and software can be provided)

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [e-mail]

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with your length of service
• Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health – 24/7 access to GP services to support your mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people, and we like to celebrate and encourage success at all levels.

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. For roles that require you to drive, a driving licence check will also be carried out. Please note, all offers of employment are made subject to a 6 month probation period commencing from your start date.

We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data including the types of data we collect, the purposes for which we use it, who we may share it with and how long we keep it are set out in our privacy notice. It also includes information about your individual privacy rights. Please make sure you read our Privacy Notice so that you understand how we may collect and use your data.