Parts Advisor – Auto Truck Parts & Customer Service

Chassiscab; Ipswich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run transport business in Ipswich is seeking an experienced Parts Advisor to enhance their customer service team. The ideal candidate will possess excellent communication skills, be computer literate, and have a valid driving licence. Responsibilities include advising customers on parts, taking orders, preparing customer orders, and managing stock. Competitive pay, overtime availability, and ongoing training support are included, along with a pension scheme and generous holiday entitlements.

Benefits

Excellent rates of pay

Fully funded training

Life assurance scheme

22 days holidays plus bank holidays

Qualifications

• Maintaining a professional and helpful attitude.
• Passionate about delivering excellent customer service.
• Having a driving license.

Responsibilities

• Advise customers of parts requirements using knowledge or software.
• Take orders via phone, email, and in-person.
• Prepare orders for customers and workshops.
• Update customers/workshops about parts orders.
• Control stock and maintain marketing displays.

Skills

Customer service

Computer literacy

Communication skills

Job description

A family-run transport business in Ipswich is seeking an experienced Parts Advisor to enhance their customer service team. The ideal candidate will possess excellent communication skills, be computer literate, and have a valid driving licence. Responsibilities include advising customers on parts, taking orders, preparing customer orders, and managing stock. Competitive pay, overtime availability, and ongoing training support are included, along with a pension scheme and generous holiday entitlements.