Paediatric Ward Clerk - Kempton Day Bed Unit

Haringey GP Federation; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in the UK is seeking a full-time Paediatric Ward Clerk for the Kempton Day Bed Unit. This role serves as front of house for paediatric patients, requiring excellent communication and IT skills. Responsibilities include greeting patients, managing reception duties, and supporting clinical staff with administrative tasks. Candidates must be calm, kind, and able to multi-task in a supportive team environment. A GCSE or equivalent with NHS administration course completion is required.

Qualifications

• Must have a calm and kind demeanor.
• Ability to multi-task activities within a supportive team.
• Experience in a customer care role.

Responsibilities

• Meet and greet patients and families upon arrival.
• Check patients in on hospital IT systems.
• Support nursing and clinical ward team with all administrative duties.
• Handle telephone enquiries promptly and efficiently.

Skills

Excellent communication skills

IT literacy skills

Customer care skills

Education

GCSE or Equivalent A-C grades (including English)

NHS administration course completion

Job description

Paediatric Ward Clerk - Kempton Day Bed Unit

Band 2 Paediatric Ward Clerk - Kempton Day Bed Unit

Our Paediatrics department is excited to advertise a permanent full-time Ward Clerk position in our children's Kempton Day Bed Unit.

This post is a good introduction into the NHS, acting as front of house reception for paediatric patients attending same day procedures and those from Children's A&E to our Same Day Emergency Care unit.

The successful applicant must have a calm and kind demeanor, want to work with the public and display good IT literacy skills alongside the ability to multi-task activities within a supportive team.

Main duties of the job

• Front of house representation for the named ward, to meet and greet patients and families upon arrival. Ensure all patients and colleagues are treated courteously at all times in line with customer care standards and Trust values.
• Reception duties, checking patients in on hospital IT systems, communicate with clinical staff of arrivals guiding patients and their relatives to appropriate waiting areas.
• Support nursing and clinical ward team with all administrative duties required for the role.
• Answering telephone enquiries promptly and efficiently, handling a variety of requests in a professional manner whilst upholding the hospitals CARE values throughout the interaction.

About us

Reading sits on the river Thames and is served by great road and rail links to London, Oxford and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

Person Specification

Please refer to the attached Job Description and Person Specification for further details of the role.

Qualifications

• GCSE or Equivalent A-C grades (including English)
• NHS administration course completion

Experience

• Experience in a customer care role with excellent communication skills
• NHS administration experience/working in a patient facing role either in primary or secondary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Address

Paediatric Kempton Day Bed Unit, Royal Berkshire Hospital

Paediatric Kempton Day Bed Unit, Royal Berkshire Hospital