Owner & Guest Experience Admin Support at Leisure Resorts Leisure Resorts

Visit Lake District; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality organization in the United Kingdom is seeking an Owner & Guest Experience Admin Support to join their award-winning team. You will manage day-to-day operations, maintaining records and providing outstanding customer service to guests. The ideal candidate has a passion for hospitality, strong administrative skills, and a proactive attitude. Responsibilities include coordinating check-ins, handling inquiries, and supporting owner events within a fast-paced environment.

Benefits

Company pension

Discounted or free food

Employee discount

Free parking

On-site parking

Qualifications

• Proven administrative experience in a customer-facing environment.
• Strong attention to detail and organisation skills are critical.
• Calm and level-headed in handling challenges or complaints.

Responsibilities

• Deliver administrative support to the Owner & Guest Experience Manager.
• Maintain accurate owner and guest records.
• Act as the first point of contact for owners and guests.

Skills

Organisational skills

Communication skills

Customer service

Problem-solving

Attention to detail

Tools

Microsoft Office

Job description

We are seeking a highly organised, customer‑focused Owner & Guest Experience Admin Support to join our award‑winning team at Ullswater Heights. This is an exciting and rewarding opportunity for someone with strong administrative skills and a passion for hospitality, looking to play a key part in delivering exceptional experiences to our holiday home owners and guests.

About the Role
As Owner & Guest Experience Admin Support, you will be an integral part of the daily operations that underpin the smooth running of the park. Working closely with the Owner & Guest Experience Manager, you will support a wide range of administrative duties, ensure accurate record‑keeping, and provide outstanding customer service to all visitors to the park.

A key aspect of your role will involve working collaboratively with the accommodation team, including regular liaison with the Accommodation Manager. This includes ensuring that lodges are guest‑ready, paperwork is complete, and the wider team is well‑informed and organised ahead of arrivals and departures. Your ability to communicate clearly, anticipate needs, and manage logistics will be essential in delivering seamless transitions for both owners and guests.

You’ll be a friendly, reliable point of contact throughout a guest’s journey – from pre‑arrival support to post‑departure follow‑up – and will assist in maintaining high standards across the board. You will also help organise owner events, log and follow up on maintenance issues, and step in when the unexpected happens to help resolve any challenges with empathy and professionalism.

This is a varied, fast‑paced role where no two days are the same – ideal for someone who enjoys being part of a busy, people‑focused environment, with a strong attention to detail and a proactive attitude.

Key Responsibilities

• Deliver high‑quality, timely administrative support to the Owner & Guest Experience Manager.
• Maintain up‑to‑date owner and guest records, including insurance, compliance documentation (gas, electric), and utility readings.
• Act as a warm, professional first point of contact for owners and guests, responding to queries by phone, email, and in person.
• Coordinate closely with the Accommodation Manager to organise the team for daily check‑ins and check‑outs, ensuring all lodges are cleaned, maintained, and prepared for arrivals.
• Support handovers and guest arrivals by ensuring all relevant paperwork is completed and welcome information is ready.
• Handle incoming issues or complaints with a calm, compassionate, and solution‑oriented approach.
• Log and manage maintenance requests, liaising with the relevant departments to ensure prompt action.
• Assist in the planning and execution of owner events, seasonal activities, and community engagement.
• Help manage notice boards, owner communications, and social media updates (as required).
• Oversee general office administration, including stock control, filing, GDPR compliance, and supplies ordering.

What We’re Looking For

• Proven administrative experience, ideally in a customer‑facing setting such as hospitality, leisure, or retail.
• A warm, approachable manner with a genuine passion for creating positive customer experiences.
• Excellent organisation and time management skills with strong attention to detail.
• Confident communication skills, both written and verbal.
• Calm and level‑headed, especially when handling challenges or complaints.
• IT‑literate with working knowledge of Microsoft Office (Word, Excel, Outlook) and adaptable to new systems.
• A positive team player with the ability to work independently when needed.
• Flexibility to work weekends and bank holidays as part of a rota.

Job Type: Full‑time

Pay: From £12.21 per hour

Expected hours: No less than 35 per week

Additional pay:

• Bonus scheme
• Performance bonus
• Yearly bonus

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On‑site parking

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability