Outpatient Receptionist – Flexible Hours

University Hospitals Bristol NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 24,000; Full time

Job summary

A prominent healthcare institution in Bristol is seeking an enthusiastic Outpatient Receptionist to deliver high-quality service in clinical settings. You will be the first point of contact, engaging with patients and families while ensuring efficient clinic operations. The ideal candidate will have excellent communication and organisational skills, demonstrating the ability to manage multiple tasks effectively. This role offers a chance to make a significant difference within an essential health service environment.

Benefits

Flexible working arrangements

Professional development opportunities

Supportive work environment

Qualifications

• Experience dealing with the public, on the telephone and in person.
• NHS experience preferred.
• Ability to use initiative and remain professional in challenging situations.

Responsibilities

• Greet and assist patients and visitors.
• Maintain patient records accurately.
• Provide general administrative support.
• Chase outstanding queries with departments.

Skills

Keyboard and IT skills

Good communication skills face to face and by telephone

Organisational skills

Ability to work under pressure

Flexible and adaptable

Education

GCSE O’ Level or equivalent

NVQ Customer Care

Tools

Microsoft Outlook

Microsoft Teams

PAS/Careflow

Job description

A prominent healthcare institution in Bristol is seeking an enthusiastic Outpatient Receptionist to deliver high-quality service in clinical settings. You will be the first point of contact, engaging with patients and families while ensuring efficient clinic operations. The ideal candidate will have excellent communication and organisational skills, demonstrating the ability to manage multiple tasks effectively. This role offers a chance to make a significant difference within an essential health service environment.