Order to Delivery Deputy Team Leader

Haier Europe; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading home appliance company in Birchwood is seeking an Order to Delivery Deputy Team Leader to support a team delivering exceptional customer service. You will manage specialists in their absence, ensuring continuous improvement in processes. This role offers a salary of up to £30,000PA and a hybrid working model, where you'll work from home 40% of the time. The ideal candidate will have strong problem-solving and communication skills, along with experience in a fast-paced environment.

Benefits

Up to £30,000PA salary

Hybrid working

Enhanced family leave policies

Up to 6% employer pension contribution

Enhanced sick pay policy

25 days’ holiday + statutory

Free fruit and hot drinks

Employee Assistance Program

Staff discounts on products

Access to retailer discounts

Fantastic office environment with amenities

Qualifications

• Experience in a fast-moving business.
• Proven track record in building internal and external relationships.
• Hands-on approach to problem-solving.

Responsibilities

• Ensure the team delivers an excellent customer journey.
• Provide managerial support and assist in team management.
• Drive continual improvements in systems and processes.

Skills

Excellent customer service experience

Problem-solving skills

Excellent communication skills

Negotiation skills

Financial information interpretation

Tools

Microsoft Office

Job description

Order to Delivery Deputy Team Leader page is loaded## Order to Delivery Deputy Team Leaderlocations: Birchwood, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: REQ-24426Three incredible brands, One brilliant team. Together, they’re helping us reach our goal: to be the number one home appliance business in the UK and Ireland. As an **Order to Delivery Deputy Team Leader**, you’ll have a key part to play in the success of our organisation.As an **Order to Delivery Deputy Team Leader**, you’ll be accountable for ensuring your team of Order to Delivery Specialists deliver an excellent customer journey for all key internal and external stakeholders. You’ll provide managerial support to the team and support your Order to Delivery Team Leader with daily, weekly and monthly tasks including the management of the Order to Delivery Specialists in their absence.You’ll be based out of our fantastic **Birchwood** park office (WA3 6XG) but you’ll also have the opportunity to work from home **40%** of the time.**Benefits:*** Up to **£30,000PA** depending on experience* Hybrid working* Enhanced family leave policies* Up to **6%** employer pension contribution* Enhanced sick pay policy* 4 x Life Assurance* Training support schemes to aid your development* 25 days’ holiday + statutory* Free fruit and hot drinks* Employee Assistance Program* Brilliant staff discounts on products* Access to Reward Gateway which offers a wide range of retailer discounts* Dress down Friday* Fantastic offices at Birchwood Park. Birchwood Park has an on-site nursery, numerous restaurants and food outlets, a discounted gym and great public transport linksYou’ll have excellent customer service experience gained in a fast-moving business with demonstrable experience building internal and external relationships. You’ll further be able to demonstrate a hands-on approach to problem solving, have excellent communication skills and working knowledge of Microsoft office and be comfortable interpreting financial information.You’ll be working with a variety of internal and external stakeholders, so will need to have excellent communication, negotiation, persuading and influencing skills. It’s also important that you have a desire to solve problems and continually improve our systems and processes.With the **strength** of our brands behind you, a culture of **high-performance** that motivates you and the **freedom** to drive your career your way, our shared ambition will inspire you and delight every customer. Our future. In your hands. **Apply now.**To find out more about what it’s like to work here, visit our careers site:#LI-HYBRIDINDOTC#LI-GWUKICFD2D