Operations Manager - Elevate Guest Experience & Revenue

Lighthouse Hotel Management; Inverness; On-site; GBP 30,000 - 40,000; Full time

Job summary

A premier hotel management group is seeking an Operations Manager for Courtyard by Marriott Inverness Airport. The role involves overseeing daily operations, achieving hotel targets, and fostering a positive environment for guests and team members. Candidates should have prior hotel experience, strong communication and organizational skills, and a passion for guest service. The position offers a competitive salary along with various employee benefits in a dynamic team atmosphere.

Benefits

Competitive salary

24/7 online GP access

Extensive training and development programs

Employee discounts

Vibrant work environment

Employee recognition programs

Qualifications

• Prior experience in a similar role within the hotel industry.
• Passion for delivering exceptional guest service.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Achieve hotel targets and maintain high service standards.
• Build relationships with stakeholders and oversee guest service.
• Lead and mentor Heads of Department.

Skills

Excellent communication skills in English

Strong organisational skills

Ability to multitask in a fast-paced environment

Proficiency in hotel management systems

Job description

A premier hotel management group is seeking an Operations Manager for Courtyard by Marriott Inverness Airport. The role involves overseeing daily operations, achieving hotel targets, and fostering a positive environment for guests and team members. Candidates should have prior hotel experience, strong communication and organizational skills, and a passion for guest service. The position offers a competitive salary along with various employee benefits in a dynamic team atmosphere.