Operations Manager

Domestic Abuse Support Service Lancashire; Leyland; On-site; GBP 35,000 - 40,000; Full time

Job summary

A charitable organization is seeking an Operations Manager to oversee service delivery and business systems in Leyland. The ideal candidate will have extensive experience in managing services for vulnerable individuals and a strong understanding of trauma-informed practices. The salary ranges from £35,549 to £39,292 annually, with a focus on work-life balance and a supportive benefits package. This role presents a unique opportunity to make a significant impact in the community.

Benefits

25 days paid leave plus bank holidays

Employee Assistance Programme

Health Cash Plan via Medicash

Qualifications

• Experience managing services for vulnerable individuals and communities.
• A proven track record in operational mobilisation.
• Strong understanding of trauma-informed approaches.

Responsibilities

• Manage operational functions across service delivery.
• Mobilise new services and lead teams.
• Ensure services deliver positive outcomes while maintaining compliance.

Skills

Experience in homelessness prevention

Management of services for vulnerable individuals

Operational mobilisation experience

Strong financial acumen

Ability to work in multi-disciplinary teams

Leadership and people management skills

Data-driven mindset

Job description

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Operations Manager

Reference: DEC20250004

Expiry date: 2026-01-19 23:59:00.000

Location: Leyland

Benefits: A benefits package focused on work-life balance. 25 days paid leave (FTE) plus bank holidays. Access to Employee Assistance Programme EAP Health Cash Plan via Medicash.

Salary: £35,549 to £39,292 depending on experience.

Contract: Permanent

Hours: 36.5 hours per week

Grade: G

Key Unlocking Futures

At Key Unlocking Futures, we are dedicated to supporting individuals in Lancashire to overcome life's toughest challenges and achieve their potential. For over 30 years, we have provided critical services, including homelessness support, domestic abuse services, and youth counselling, helping over 7,000 people annually. We offer both preventative and crisis intervention services to empower people to rebuild their lives.

Joining our team means becoming part of a compassionate and impactful organisation, where every day is an opportunity to make a lasting difference. If you want to help change lives and contribute to a brighter future, we would love to hear from you.

Your Role as Operations Manager for Key:

The Operations Manager combines senior operational leadership with business support functions to ensure both high-quality service delivery and effective organisational systems. Working in line with Key’s values and demonstrating them through all aspects of their work, the post holder will embody Key’s commitment to kindness, quality services and working in partnership. Working under the direction of the Assistant Director, you will manage operational functions across service delivery and business infrastructure, mobilise new services, lead teams, maintain robust organisational systems, and ensure services deliver positive outcomes for the people Key supports whilst maintaining financial sustainability and regulatory compliance. Two post holders will work collaboratively to provide comprehensive operational coverage with flexibility to focus on different areas as organisational needs evolve.

This is a Permanent contract, working 36.5 hours per week based in the Leyland with a majority of work being office based.

What You Will Bring:

• Experience in areas aligned with Key’s strategic aims, such as homelessness prevention, domestic abuse support, mental health and wellbeing, or community development.
• Substantial experience managing services for vulnerable individuals and communities, with a strong understanding of trauma-informed and person-centred approaches.
• A proven track record in operational mobilisation, successfully implementing new services from planning through to delivery.
• Strong financial acumen, with experience in monitoring budgets and delivering services within financial constraints.
• Ability to work effectively in multi-disciplinary teams and build collaborative partnerships.
• Skilled in using quality frameworks or accreditations to maintain high standards.
• Excellent leadership and people management skills, with the ability to motivate and develop staff.
• A data-driven mindset with strong analytical skills, able to interpret data and make evidence-based decisions.

What We Offer:

• A competitive starting salary of £35,549 to £39,292 in recognition of your skill and dedication.
• A benefits package focused on work-life balance.
• Access to Employee Assistance Programme EAP

Be Part of Our Next Chapter:

As we honour our past and look forward to the future, we invite you to bring your talents to Key Unlocking Futures. Apply now to join us in continuing to make a significant impact in the lives of many.

Application Closing Date: 19th January 2026 23:59

Interview Date: Tuesday 3rd February 2026

Key is part of Progress Housing Group.

We are committed to creating a diverse and inclusive workplace. We encourage all qualified individuals to apply and particularly encourage applications from people in underrepresented groups.