Operations Manager

RAD Hotel Group; Cumnock; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A family-owned hotel group in Scotland seeks an experienced Operations Manager to oversee daily operations at Lochside House Hotel, ensuring smooth service and operational efficiency. The ideal candidate will possess proven management experience, strong communication skills, and a commitment to delivering outstanding guest experiences. The role promises a supportive work environment with opportunities for career progression and various staff benefits, including competitive pay and discounts across multiple venues.

Benefits

4-weekly tips

Competitive salary (dependent on experience)

Weekly pay

Discount across all 8 venues

Uniform provided

Staff meal on duty

Career progression opportunities

Birthday and length of service incentives

Qualifications

• Proven experience managing operations in a hotel or similar quality venue.
• Motivated and results-driven, with the ability to inspire and lead a team.
• Experience in managing costs and achieving business objectives in hospitality.

Responsibilities

• Overseeing daily operations to ensure smooth service and efficient workflows across all departments.
• Leading, developing, and motivating the hotel management team.
• Monitoring and acting on customer feedback to maintain exceptional service standards.
• Ensuring compliance with health, safety, and company policies across all hotel operations.

Skills

Strong communication skills

Customer service orientation

Team leadership

Cost management

Problem-solving

Job description

Operations Manager

Lochside House Hotel, Lodges and Spa

Full-Time

We’re seeking an experienced Operations Manager to oversee day-to-day operations at Lochside House Hotel, ensuring smooth service, operational efficiency, and excellent guest experiences.

Lochside House Hotel is part of the award-winning, family-owned RAD Hotel Group. As a member of our management team, you will contribute to delivering exceptional service and ensuring a positive dining experience for our guests. You will have the chance to develop your skills in customer service, teamwork, and food and beverage service, all while working in a beautiful setting. If you are passionate about providing excellent service and are eager to learn, we encourage you to apply.

What You’ll Be Doing:

• Overseeing daily operations to ensure smooth service and efficient workflows across all departments.
• Leading, developing, and motivating the hotel management team.
• Managing rotas, staffing levels, and ensuring cost controls are met.
• Monitoring and acting on customer feedback to maintain exceptional service standards.
• Ensuring operational procedures and company standards are consistently followed.
• Ensuring compliance with health, safety, and company policies across all hotel operations.

What We’re Looking For:

• Proven experience managing operations in a hotel or similar quality venue.
• Strong communication skills with a professional and clear approach.
• Motivated and results-driven, with the ability to inspire and lead a team.
• A strong customer service orientation with the ability to swiftly resolve issues and create memorable guest experiences.
• Experience in managing costs and achieving business objectives in hospitality.

What We'll Offer You:

• 4-weekly tips
• Competitive salary (dependent on experience)
• Weekly pay
• Discount across all 8 RAD Hotel Group venues
• Uniform provided
• Staff meal on duty
• Career progression opportunities
• Birthday and length of service incentives