Operations Coordinator (Hayes)

Woodland Group; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A logistics and supply chain company in the United Kingdom is seeking an Operations Coordinator with airfreight experience. This role involves providing operational support for export airfreight, managing communication with customers and suppliers, and ensuring all requirements are met efficiently. Ideal candidates will be resilient, customer-focused, and able to work in a fast-paced environment. The position offers a competitive benefits program and an opportunity to be part of a committed team.

Benefits

Generous holiday allowance

Salary sacrifice pension scheme

Health cash plan

Team bonding opportunities

Qualifications

• Experience in operational support for export airfreight and ocean freight.
• Ability to communicate effectively with customers and suppliers.
• Strong problem-solving skills and resilience in a fast-paced environment.

Responsibilities

• Provide operational support for export airfreight, ocean freight, and road-freight.
• Liaise with customers and suppliers to ensure requirements are met.
• Manage invoicing and costing systems.

Skills

Airfreight experience

Customer service

Operational support

Job description

Woodland Entertainment are hiring Operations Coordinator with experience in Airfreight to join our Team in Hayes, near Heathrow. The Operations Coordinator will work closely with the Operations Manager, customer and suppliers to support the Woodland Entertainment Team to provide operational support with export airfreight, ocean freight and road-freight.

About us:

Woodland Group is more than just a logistics and supply chain company. Independently owned, we continuously challenge ourselves and our teams to innovate and adapt, provide expert solutions and create opportunities for clients, team members, partners and communities. Our culture thrives on a drive for excellence and innovation, collaboration, agility through independence, opportunities to learn and develop, our diversity and relationship building, and our desire to bring skills and passion to a quickly changing and fast-paced environment.

About the job:

• To provide export airfreight, ocean freight and road-freight operational support to the team;
• Dealing with overseas and UK based customers and suppliers;
• Liaise with customers and suppliers to obtain information to ensure correct measures are in place and needs are being met;
• Ensure customers are fully informed of the progress of their shipment’s information;
• Ensure correct documentation is on file and act accordingly as set out in the instructions;
• Dealing with invoicing and costing system;
• Ensure that the requirements of the Customer needs are met at all times;
• Any other duties as required by management for the smooth and efficient operation of the department.
• Carry out any other duties required to help the effectiveness and efficiency of our operation.
• Help to improve and upgrade our internal communication and customer service
• Work with the operation and accounts team to continually improve processes and business performance;
• Support changes in the role necessary to take the department and business forward; and
• Work to achieve personal objectives set at appraisal and/or those set monthly or quarterly.

About you:

You will need to live and breathe our core values, customer first approach, sustainability goals and able to work in a fast-moving environment with a great team of people. This role needs an innovative and agile approach to constantly implement change and improve the operation. You’ll enjoy working collaboratively with a dedicated focus on driving results. You will be resilient – accepting and learning from mistakes and building future solutions. Naturally, you will embrace an inclusive working environment and be committed to acting with integrity and honesty in everything you do.

Why you'll love working for us:

We have a new UK benefits programme based on what our staff asked us for! This includes...

• Generous holiday allowance which rises with service.
• Recognition awards and Incentives.
• Length of service incentives
• Enhanced occupational maternity pay
• Salary sacrifice pension scheme
• Life assurance
• Health cash plan
• Mental health and stress hotline
• Retail discounts and awards
• Discounted health club membership
• Real career opportunities
• Team bonding opportunities and events
• To be part of a fast-moving exciting company with a great team of people.
• And much more…

We look forward to you joining our world where WE CARE, WE CONNECT, WE DELIVER.

At Woodland Group success is down to our dedicated and experienced teams right across the globe. We create safe spaces for collective growth – regardless of background. We embrace differences and believe we are made stronger by the unique capabilities and qualities that each person can bring to Woodland. We deliver opportunities across a wide variety of roles all over the world, from entry level to senior management, behind the steering wheel, in IT and tech or eCommerce. Every Woodlander has access to training and development courses and can drive their own success forward, to realise their full potential.

Woodland Group is proud to be an equal opportunity workplace and a member of the Disability Confidence Scheme. We are committed to the values of Equal Employment Opportunity and provide accessible interviews to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Woodland Group and are in need of special assistance, please send an email to [e-mail].

Note to Recruitment Agencies;

“The Woodland Group Ltd does not accept speculative CVs from agencies and politely requests agencies refrain from contacting line managers directly.”

Apply now at [e-mail]