Operations Coordinator

CLAN Language Schools Ltd; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A language education organization based in Edinburgh is seeking an Operations Coordinator to manage planning and delivery of educational programmes for young learners. The ideal candidate will possess proven management experience, excellent organizational skills, and a Bachelor’s degree in a relevant field. This fully on-site role involves leading a team, ensuring quality in operations, and supporting the CEO with logistical planning. Strong communication and crisis management skills are essential for this position.

Qualifications

• Proven management experience in educational programme operations.
• Experience with budgeting and resource management.
• High level of computer literacy.

Responsibilities

• Coordinate planning and logistics for summer centres.
• Manage communication with suppliers and partners.
• Support CEO with operational planning and resource allocation.

Skills

Organizational skills

Leadership

Communication

Problem-solving

Crisis management

Education

Bachelor’s degree in a relevant field

Tools

MS Office

Databases

Job description

Welcome to CLAN Language Schools Ltd. Where learning English transcends theclassroom and enriches lives worldwide. Established by a team with decades ofcollective experience in language education, CLAN Language Schools specialisesin English language programs designed specifically for young internationallearners aged 7 to 17.

We pride ourselves on building uniquelearning programs that blend traditional English language teaching withengaging cultural immersions. Our year-round school is located in the heart ofScotland’s most vibrant city, Edinburgh! We offer a unique blend of classroomlearning and cultural immersion through our comprehensive Excursion/Activityprograms.

We understand that language is morethan just words; it's the key to connecting with the world. That’s why we alsoprovide online English lessons, ensuring learning opportunities are boundlessand not confined by geographical limits.

We are now seeking an OperationsCoordinator to join our team and contribute to our vision of deliveringexceptional educational experiences.

Purpose of the Role

The Operations Coordinator will play a key role in supporting the planning,coordination and delivery of CLAN’s programmes. Working closely with thecentral office team, the post-holder will be involved in pre-summerpreparation, recruitment, centre logistics, safeguarding, and operationaldelivery during the summer period.

This is a fullyon-site role based at our Edinburgh offices, suited to someone with excellent organisationalskills, experience in the language school sector, initiative, and a strongsense of responsibility. During the summer, the Operations Coordinator will actas a Centre Manager, leading on-site delivery and acting as the DesignatedSafeguarding Lead (DSL).

Customer Relationship

Autonomy

Administrative Work

Technical Expertise

Responsibilities

• Coordinate planning, logistics, bookings, and resourcing for summer centres
• Manage communication with suppliers, venues, host institutions, and partners
• Support the CEO with programme scheduling, operational planning, and resource allocation
• Monitor operational budgets and assist with cost tracking across key projects
• Prepare operational handbooks, policies, and staff training materials
• Provide administrative and operational support to the senior management team
• Step in as Centre Manager during summer peak periods, overseeing daily operations, staff performance, and delivery quality
• Develop and lead social programmes in summer and year-round
• Drive recruitment of non-academic staff, assisting HR with compliance documentation and onboarding
• Ensure operational policies are kept up to date, accurate and in-line with Accreditation UK compliance
• Act as DSL (Designated Safeguarding Lead) and maintain high welfare standards

Nice to have

• 2+ years’ experience in ELT and leadership within multi-site or year-round operations
• Experience managing seasonal or multi-site provision
• Knowledge of Accreditation UK standards
• Safer Recruitment in ELT
• Specialist Safeguarding (Level 3)
• First Aid at Work (Level 3)

Must Have

• Proven management experience in educational programme operations, preferably with young learners summer courses as Centre Manager, Activity Manager, Welfare Manager or Director of Studies
• Strong leadership and team management abilities
• Excellent communication, organisational, and interpersonal skills
• Knowledge of safeguarding and welfare practices
• Experience with budgeting and resource management
• Strong problem-solving and crisis-management abilities
• High level of computer literacy (MS Office, databases, email)
• Bachelor’s degree in a relevant field
• Right to work in the UK
• Valid Enhanced PVG (or willingness to obtain through CLAN)

Personal Attributes

• Supportive, collaborative leadership style
• Commitment to safeguarding, equality, and inclusion
• Analytical, proactive, and solutions-focused
• Passionate about learner and staff development
• High professional standards and integrity

Safeguarding Statement

CLAN Language Schools is committed to safeguarding and promoting the welfare ofchildren and young people. All staff must share this commitment and undergoappropriate pre-employment checks, including Enhanced PVG clearance and verificationof identity and right to work.