Operations Controller

CitySprint Ltd; Greater London; On-site; GBP 27,000 - 31,000; Full time

Job summary

A leading courier services provider in Greater London is looking for an Operations Controller to manage day-to-day courier resources, ensuring efficient service delivery. The successful candidate will work closely with management to enhance service efficiency and uphold customer satisfaction. Ideal applicants should have experience in the transport industry, strong organizational skills, and a commitment to maintaining high standards. This role offers a competitive salary and a supportive work environment.

Benefits

Impressive holiday allowance of 25 days

Birthday day off

Death in Service allowance

Enhanced Maternity and Paternity leave

Complimentary annual leave for family moments

Health and wellness program

High-street discounts and rewards

Ride to work scheme

Qualifications

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers, and suppliers.
• Being highly organised.
• Previous transport industry experience.
• Solid geographical knowledge.
• Excellent punctuality and attendance.
• Computer literate.

Responsibilities

• Manage day-to-day courier resources effectively.
• Ensure adherence to customer SLAs and Health and Safety parameters.
• Support the Service Centre Manager in a KPI-driven environment.
• Deliver and manage efficient collections and deliveries.
• Maintain stakeholder relationships for a positive reputation.

Skills

Managing customer expectations

Initiative

Clear communication

Organizational skills

Transport industry experience

Geographical knowledge

Punctuality and attendance

Computer literacy

Job description

Operations Controller | London East | Permanent

Salary : £27,000 - £31,000

Hours: 40 Hours per week

Shifts: Monday to Friday, shifts between 10 am to 7 pm

Benefits and perks

• An impressive holiday allowance of 25 days.
• Additional day off for your birthday so you can celebrate in style.
• Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
• Spend those crucial moments with your new-born baby with our enhanced Maternity and Paternity leave.
• Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school.
• Look after your wellbeing with access to a health and wellness program.
• Make the most of ‘Medicash Perks at Work’ – a tool for CitySprint colleagues to enjoy a variety of high‑street discounts and rewards.
• Our ride to work scheme means you can keep fit while saving money – what’s not to like?

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top‑notch Operations Controller to ensure we continue growing and improving every day.

This is where you come in!

We are looking to recruit an Operations Controller to join our team in London East.

As an Operations Controller, you will manage all day‑to‑day courier resources to maximise efficiencies across the network, adhering to customer SLAs and Health and Safety parameters. You will support the Service Centre Manager in creating a KPI‑driven environment focused on service and revenue.

A successful Operations Controller manages day‑to‑day resources within the Service Centre, supporting the Service Centre Manager and Operations Manager to positively contribute to the overall success of the Service Centre. This includes delivering and managing efficient and timely collections and deliveries of all designated resources, as well as managing all stakeholder relationships to ensure CitySprint maintains a positive commercial reputation.

The main responsibilities within the Operations Controller role are:

• Direct communications relating to designated courier workload courteously and efficiently at all times.
• Monitor jobs through to POD and completion, prioritising platinum customers.
• Implement and maintain Service Level Agreements (both customer and service centre specific).
• Proactively keep clients and colleagues informed of any delays or issues.
• Ensure fleet size is sufficient to service clients, particularly during peak periods – maintain levels and recruit when required.
• Proactively support the onboarding of all couriers, ensuring compliance with business regulations and creating a professional image from all courier resources.

The key skills we need you to have for the role include:

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers, and suppliers, remaining professional at all times.
• Being highly organised.
• Previous transport industry experience.
• Solid geographical knowledge.
• Excellent punctuality and attendance.
• Computer literate.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.

If this Operations Controller role sounds like a great fit we would love to hear from you!