Operational Team Leader

The Acorn Group; Liverpool; On-site; GBP 34,000 - 38,000; Full time

Job summary

A leading insurance firm in Liverpool seeks an Operational Team Leader to lead a team of claims handlers. You'll coach and develop your team while fostering a positive and inclusive culture. Ideal candidates are self-starters with strong communication skills and the ability to influence others. The role offers a salary of £34,710-£37,752 with a bonus and numerous benefits. Join us for a rewarding career with opportunities for growth.

Benefits

35 days’ holiday with buy/sell options

24/7 mental health support

Flexible benefits with early salary access

Hybrid working options

Qualifications

• Proven ability to positively influence team members.
• Clear and focused approach to problem solving.
• Authoritative manner with listening skills.

Responsibilities

• Lead and develop a team of claims handlers.
• Conduct one-to-ones and performance reviews.
• Champion continuous improvement within the department.

Skills

Influencing team members

Leadership

Problem solving

Strong communication

Self-starter

Job description

Posted Wednesday 14 January 2026 at 01:00

Role

Operational Team Leader

Location

Liverpool, office based

Working hours

37.5 hours a week - Monday to Friday. RotatingPreset shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.

Salary

£34,710-£37,752 plus an achievable annual bonus of £2500, paid quarterly

What you will be doing

• Lead, coach, and develop a team of first‑party claims handlers to meet and exceed performance measures
• Conduct regular one‑to‑ones, performance reviews and objective setting
• Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
• Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
• Champion continuous improvement and process efficiency within the department
• Collaborate with other team leaders and managers to ensure alignment across departments
• Ability to interpret MI and use data to drive performance

• Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
• To lead by example and endorse the company behaviours and values
• Previous motor claims experience would be advantageous however not essential
• Highly motivated self‑starter
• Clear, focused and determined approach to problem solving
• Authoritative manner with ability to listen
• Persuasive, strong, and confident communication skills

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’veUsername come. As part of the Acorn Group, we bring over 40 years of specialistinsurance expertise to the table. From humble beginnings, we’ve grown safer national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

Our values

• 🦏 We run through walls for our customers and each other
• 🐐 We challenge the status quo
• 🐧 We succeed when we help those around us succeed
• 🐆 We decide quickly when the smart thing to do is use our judgement

Benefits

• 🧴 35 days’ holiday (including bank holidays) with additional buy/sell options
• 🧠 24/7 mental health support & free counselling available
• ☝ Grow with us: Through career fairs, leadership programs, and learning on the go!
• 💸 Flexible benefits, including early access to salary via our internal platform
• 🏡 Hybrid working options to support work-life balance and individual needs

Our Commitment to our colleague’s

• 🧠 Mindful Employer – championing mental health and wellbeing
• ♿ Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• 🌸 Menopause Friendly accredited – supporting every stage of life
• 🎖️ Armed Forces Covenant signatory – honouring those who serve
• 🏆 Great Places to Kuwait 2024/25 – fostering an engaging and positive workplace culture
• 📈 Best Place to Work for Development – proud to be investing in people’s future
• 👩💼 Best Place to Work for Women – breaking down barriers to women's career progression

If you’re looking for a company with a strong culture, real career progression, and a people‑first approach — all rooted in the heart of Liverpool — Grow with Acorn.

A Few Things to Know Before You Apply

• 🔍 Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
• 🌍 Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post‑Study Work visa. At the moment, we’re not able to offer visa sponsorship.
• 💬 We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.