Online Client Advisor

TECHNOGYM S.p.A.; Bracknell; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A global wellness company is seeking a Sales Executive to join their team in Bracknell. The ideal candidate will have a passion for fitness, exceptional customer service skills and a proven track record in sales. Responsibilities include achieving sales targets, managing client relationships through various communication channels, and supporting the sales process from order to installation. If you are driven, innovative, and love providing a premium customer experience, this role is for you.

Qualifications

• Proven track record in consultative sales.
• Experience working in a corporate environment.
• Solid understanding of fitness and wellness products.

Responsibilities

• Achieve and exceed sales targets.
• Provide exemplary customer service tailored to client needs.
• Manage inbound calls and create outbound business opportunities.
• Support the sales process from order to installation.

Skills

Consultative selling

Customer relations

CRM management

Strong communication skills

Teamwork

Results-driven

Passion for fitness

Tools

Salesforce

Job description

Your Role

We are looking for an energetic and results-orientated Sales Executive to join Troy and the team out of our UK Headquarters in Bracknell, Berkshire. You will play a key role in increasing our profitability and sales revenue by delivering a luxury sales experience; managing client interactions via phone, chat, email and video call.

As a Technogym Expert, you will be consulting with your clients to deliver the best products and services for their needs. You will do this by sharing our brand ethos, understanding the client's wellness goals, developing and presenting the appropriate solutions, addressing any concerns, closing the sale (referring to the field or retail boutiques where appropriate) and ensuring a personalised and luxury purchasing experience. You will handle all requests from new and/or existing customers and follow up on leads from marketing campaigns.

In the home/consumer market (both directly and indirectly to affluent and high net worth individuals) we are luxury. Our collective mission is to deliver a healthier planet through healthier people. Our salespeople are consultative and sell through value and storytelling; assured by our brand, quality, innovation and Total Wellness Solutions. Teamwork and relationships are key to delivery.

To be successful in this role you will be results-driven, accountable, innovative, curious, collaborative and have the 'refuse to lose' mentality - of course underpinned by a passion for fitness, wellness and sports. If you would like to work for a business leading the way in wellness, with an immersive ethos and vision, incredibly passionate people, and products and solutions you can truly buy in to, then please read on and see how you can make a successful addition to our team.

Your Impact

What you will do:

• Achieve and over-achieve inside sales targets
• Deliver a premium level of customer satisfaction by understanding their needs and offering the right solution to reach their and their consumers
• Manage inbound calls whilst creating proactive outbound calls to generate new business opportunities for either direct or indirect sales
• Schedule visits with your field sales colleagues where the customers needs are best placed within these areas
• Keep up-to-date as a product and solutions expert, being a credible Technogym Ambassador
• Maximise outbound call campaigns
• Manage and maintain ongoing opportunities to ensure the correct support for each order whilst keeping the wider business informed
• Collect and share adequate market feedback with relevant departments
• Manage and profile the CRM Database to ensure information is accurate and up to date (knowledge of Salesforce is a plus)
• Oversee the process from order to installation and payment to ensure sound execution of the sale
• Provide customers with CAD visuals of their spaces and solutions (full training provided)

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are a driven and consultative salesperson with excellent communication skills and strong teamwork. You are cool-tempered and able to handle rejection.

What you should bring:

• Knowledge of the steps within the sales process – previous software sales experience highly desirable
• Previous experience selling into the corporate environment
• CRM and pipeline management
• Exceptional customer relations (oral and written)
• Knowledge of fitness, performance, health and product use
• Communication, active listening and remote presentation skills
• Social media, IT proficiency and digital skills
• Integrity and humility
• Hunger and drive
• Passion and optimism
• Team player and collaborative
• Independent and organised
• Curious problem solver
• Results driven, "Refuse to Lose" mentality
• Loves Technogym products
• Passion for sport, fitness and wellness

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.

Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true