One Stop - Customer Service Assistant

One Stop Stores Ltd; Rochester; On-site; GBP 18,000 - 22,000; Full time

Job summary

A prominent retail company in Rochester is seeking a Customer Service Assistant to ensure high standards of customer service and assist with daily store operations. The ideal candidate will thrive in a busy environment and have a passion for helping customers. Responsibilities include providing excellent service, maintaining store cleanliness, and following safety protocols. The role also involves participating in community initiatives and promoting a diverse and inclusive work environment.

Benefits

Flexible working

Community involvement initiatives

Diversity and inclusion programs

Qualifications

• Strong focus on customer care and service excellence.
• Ability to work in a fast-paced retail environment.
• Familiarity with safety and security procedures.

Responsibilities

• Deliver excellent customer service and support daily store operations.
• Encourage customer feedback through surveys.
• Maintain a clean and organized store environment.
• Run shifts in absence of management if needed.

Skills

Customer service

Communication

Teamwork

Job description

One Stop - Customer Service Assistant

Join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant you will work in a fast‑paced retail environment, ensuring excellent customer service while supporting all day‑to‑day store operations.

Responsibilities

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about my store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the think 25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what you are doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office. You will be required to undertake a Post Office financial and criminal conviction background check, which you must pass in order to proceed with this role. If these checks fail, we will be forced to withdraw the job offer.

Benefits

One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service.

Flexible Working

We welcome chats about flexible working for all candidates, whether you’re starting your career, looking for balance, or managing personal circumstances.

One Stop Benefits

At One Stop, we value our colleagues just as much as our customers – and that’s reflected in the wide range of benefits we offer. To explore the full list of colleague benefits, please click here and scroll to the bottom of our Careers Page. (As a proud subsidiary of the Tesco Group, One Stop operates as an independent business, so benefits may differ from those offered by Tesco.)

Community Involvement

We support local charities and groups, partnering with national organisations to give back in meaningful ways. Over the past decade we have raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through partnerships with FareShare and Olio.

Diversity & Inclusion at One Stop

Everyone is welcome. We celebrate diversity and inclusion and maintain supportive networks for all employees. We are a Disability Confident Leader (Level 3) and provide reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

One Stop reserves the right to withdraw the vacancy before the closing date should a successful application be received prior to the closing date. We encourage you to submit your application promptly.