On-Site Resource Planning Lead — Contact Centre

Gigaclear plc; Abingdon; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading Fibre Broadband company in Abingdon is seeking an experienced Resource Planning Manager to oversee rota management and planning for their Contact Centre. The ideal candidate will excel in resource planning within a similar environment, employing skills in Excel and, ideally, Power BI for reporting. Strong diplomatic skills are essential for addressing employee inquiries and adjusting to dynamic demands. This office-based role requires a proactive approach and the ability to manage a growing number of departments effectively.

Qualifications

• Experience in Resource Planning Management within a similar sized Contact Centre.
• Proficient in Excel, with experience in Power BI for reporting.
• Ability to handle employee questions with diplomacy and empathy.

Responsibilities

• Manage rota and intraday management for approximately 120 employees.
• Compile reports to help Customer Managers identify performance areas.
• React calmly to changing demands and manage inquiries from employees.

Skills

Resource Planning Management

Scheduling

Diplomacy

Empathy

Patience

Excel (pivot tables, lookups)

Power BI

Tools

Peopleware

Injixo

Job description

A leading Fibre Broadband company in Abingdon is seeking an experienced Resource Planning Manager to oversee rota management and planning for their Contact Centre. The ideal candidate will excel in resource planning within a similar environment, employing skills in Excel and, ideally, Power BI for reporting. Strong diplomatic skills are essential for addressing employee inquiries and adjusting to dynamic demands. This office-based role requires a proactive approach and the ability to manage a growing number of departments effectively.