On-Site Data Support Analyst: Keep Lifesaving Data Reliable

RNLI; Poole; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading lifesaving organization is seeking a Data Support Analyst to provide first-level support across their data platforms. This role involves managing incidents, monitoring data processes, and enhancing reliability of complex systems. Ideal candidates will possess L1/L2 support experience, confidence with ticketing tools, and practical knowledge of data technologies. This on-site position in Poole requires flexible shift work to support a 24/7 operation, ensuring timely data access for colleagues and volunteers.

Benefits

Competitive pension scheme

Flexible working

26 days’ annual leave

Life assurance

Health and dental cash plan

Qualifications

• Hands-on experience in L1/L2 support for data products.
• Confidence using ticketing tools and service workflows.
• Practical knowledge of Databricks, Azure Service Bus, and basic SQL.

Responsibilities

• Manage L1/L2 incidents for Power BI datasets and gateways.
• Monitor Databricks jobs and respond to alerts.
• Document known errors and contribute to problem reviews.

Skills

L1/L2 support for data products

Confidence using ticketing tools and service workflows

Practical knowledge of Databricks

Basic SQL for triage

Clear communication and focus on customer service

Tools

Power BI

Databricks

Azure Service Bus

Gravitee

Job description

A leading lifesaving organization is seeking a Data Support Analyst to provide first-level support across their data platforms. This role involves managing incidents, monitoring data processes, and enhancing reliability of complex systems. Ideal candidates will possess L1/L2 support experience, confidence with ticketing tools, and practical knowledge of data technologies. This on-site position in Poole requires flexible shift work to support a 24/7 operation, ensuring timely data access for colleagues and volunteers.