Office Administration Apprentice (Level 3/Advanced) - KT&A3029

Kent Training & Apprenticeships; Rochester; On-site; GBP 11,000; Full time

Job summary

A prominent training organization is seeking a Business Administration Level 3 apprentice in Rochester. Responsibilities include customer liaison, general administration, and creating site drawings. Candidates should have GCSE grades in English and Maths, with skills in customer care and problem-solving. On-the-job training will be provided to support your professional development.

Qualifications

• GCSE Level 9-4 (or Grade A-C) in English and Maths is required.
• On the job training provided alongside apprenticeship work.

Responsibilities

• Liaise with customers via telephone/email.
• Creating on-site drawings.
• Scheduling and managing appointments.
• Providing support for the office team and handling general administration.

Skills

Customer care skills

Problem-solving skills

Analytical skills

Logical

Creative

Initiative

Non judgmental

Physical fitness

Education

GCSE Grade 9 - 4 (or A - C) in English and Maths

Job description

Business Administration Level 3

Location:

Qualifications Required:

GCSE Level 9-4 (or Grade A-C) in English and Maths. Or equivalent in these subjects.

Mistek is a company that specialises in providing the modern alternative to fire sprinklers, they source and install the Plumis Automist system.

Mistek pride themselves on being a trusted automist installation company serving the entire UK and putting customer satisfaction and safety above all else.

The company has a team of highly skilled professionals and is dedicated to providing top-quality installation and maintenance services for automist fire suppression systems.

Travel Information

Bus 197 -27 min from Rochester Railway Station

Description of Vacancy

We are Fire Suppression specialists that install a smarter and more modern alternative to your average fire sprinkler.

We will require you to gain a full knowledge of our systems in order to advise our customers and provide support to our installation team. You will be involved in all aspects of office administration and will provide excellent service to our customers, suppliers and staff alike.

Responsibilities

We are Fire Suppression specialists that install a smarter and more modern alternative to your average fire sprinkler.

We will require you to gain a full knowledge of our systems in order to advise our customers and provide support to our installation team.

You will be involved in all aspects of administration and provide the excellence of service we expect as a company.

Your responsibilities will include:

• Liaise with customers via telephone/email
• Creating on-site drawings
• Telephone front of house
• Sending and replying to emails professionally
• Scheduling
• Basic Marketing
• Basic sales
• Providing support for all of the office team
• Support and build rapport with customers, suppliers and colleagues.
• Book appointments
• All general administration responsibilities

You will need to be able to travel to and from our office in Upnor, so being local would be advantageous but not essential.

Wage

£10,872 annually

Hours

9am - 3pm

Half hour lunch break

Monday - Friday

Skills Required

• Customer care skills
• Problem-solving skills
• Analytical skills
• Logical
• Creative
• Initiative
• Non judgemental
• Physical fitness

Qualifications Required

GCSE Grade 9 - 4 (or A - C) in English and Maths as a minimum. Or equivalent qualifications in these subjects.

Training Provided

On the job training with the employer whilst working towards the Apprenticeship Standard - Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently and as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.

Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, together with virtual training sessions and action plans, to determine competency and meet with Awarding Body standards.

Our programme offers a blended curriculum combining engaging online courses with adapted 1:1 support from a dedicated tutor. This tutor collaborates with both apprentices and employers to create a tailored programme designed to support your progression. You'll benefit from at least 6 hours of weekly training or study time during your working hours.

As of 1st April 2025, the NMW for Apprentices is £7.55 per hour. This applies to 16-18 year old Apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other Apprentices the Apprentice National Minimum wage appropriate to their age applies.

The wage for Apprentices applies to both time spent on the job plus time spent in training.

The employer has asked that you do not contact them directly. Doing so could jeopardise your application. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

KT&A: Kent Training & Apprenticeships are part of Kent County Council and are leading training organisation with over 30 years successful experience. KT&A specialise in high quality work-based training, delivered by qualified staff with personal experience of working in the skill area they teach.