NPQ Programme Coordinator

Thrive Approach; Bristol; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading educational training provider in Bristol seeks a dedicated administrative support professional. Responsibilities involve customer service support via various channels, managing databases, and assisting the team with logistics and communication. Ideal candidates will have proven customer service experience, strong organizational skills, and proficiency in MS Office. The role offers attractive benefits including 28 days of holiday, healthcare, and additional perks based on tenure.

Benefits

28 days of holiday

Healthcare plan

Free life insurance

Flexible benefits

Qualifications

• Proven customer service-related experience essential.
• Reliable, hardworking, and professional demeanor required.
• Strong ability to organize and prioritize tasks effectively.

Responsibilities

• Answer customer enquiries via email, chat, and phone.
• Provide support in processing applications.
• Manage databases and perform data entry and quality checks.

Skills

Customer service experience

Organizational skills

MS Office competence

Problem-solving skills

Job description

Location City

Location City Bristol

Employment Type

Employment Type Permanent

About us

We at Best Practice Network share the belief that every child, regardless of their background, should benefit from an excellent education. To achieve that, we support and train the educational professionals who work alongside them to be the best they can be, so in turn, they can transform the lives of children and young people.

We’re a friendly, DfE accredited, Ofsted outstanding training company providing apprenticeships, professional development and the DfE’s ‘Golden Thread’ (trainee teachers to school Executive Leaders). We are adaptable, collaborative, and genuinely value the work we do to support the education sector, as much as our trainees do.

Our people are at the heart of our business and our passion and commitment to education is what drives us. As a result, we have seen incredible growth over the last few years both nationally and internationally.

We aim to be an employer where everyone can be themselves, do their best in an inclusive working environment and where all colleagues can thrive and reach their full potential. We want to attract, develop and retain individuals with different experiences, backgrounds and perspectives.

About the job

Responsibilities will include but are not limited to:

• Answer emails, phone calls and live chat/following up customer enquiries
• Providing support to the team when processing applications
• Managing data bases and carrying out data entry, quality checks and investigating any discrepancies or missing data and rectifying this
• Support with event management including logistics
• Attending events to provide support to delivery team where appropriate
• Sending out communications to customers regarding their qualification via a variety of methods (email, SMS Text etc)
• Production of associate contracts and PO Numbers
• Programme engagement spot checks and providing a summary to coordinators of any concerns with engagement
• Resource / material branding (including creating, printing and issuing resource packs)
• Any other administrative support requirements to the Candidate Support Team as directed/any other duties as may be required

About you

• Be reliable, hardworking and professional
• Have proven customer service-related experience
• Possess an excellent customer service manner, both written and spoken
• Have the ability to organise, plan and prioritise time and tasks effectively
• Work well under pressure with the ability to deal with issues as they arise
• Be highly competent using MS Office and Teams
• Demonstrate accuracy and attention to detail
• Highly numerate and literate
• Creative, innovative and able to solve problems

What we Offer

• 28 days holiday and get an extra day for each year you stay with us, up to max 33 days PLUS bank holidays.
• We pay for a Healthcare Plan once you’ve passed probation, which includes access to a private GP.
• From day 1, free life insurance covering up to x4 your salary.
• We’ll both add money into your pension pot after 3 months.
• Get 25% off online learning resources for year 1 to GCSE with EdPlace.
• Choose what flexible benefits you want after you’ve passed probation – this could be buying extra holiday, dental, topping up your healthcare plan, bikes, gym membership, electric cars and give as you earn.