Night Switchboard Operator – Patient Communications

Rochester Regional Health; Rochester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization is seeking a Switchboard Operator responsible for managing incoming and outgoing calls with a strong focus on customer service. Ideal candidates will have two years of customer service experience and excellent communication skills. Physical requirements include sedentary work, and this position offers a pay range of $17.25 - $19.88 per hour. The role requires multitasking abilities in a fast-paced environment, making it essential for providing exceptional service to patients and staff.

Qualifications

• Two years of customer service experience in a fast-paced environment.
• Demonstrated compassion, empathy, and customer service skills.
• Strong verbal and written communication skills, including excellent diction.

Responsibilities

• Answer incoming/outgoing/internal calls to the switchboard.
• Provide patient information to customers via computer access.

Skills

Customer service experience

Verbal and written communication skills

Ability to multitask

Computer proficiency

Bilingual preferred

Job description

A healthcare organization is seeking a Switchboard Operator responsible for managing incoming and outgoing calls with a strong focus on customer service. Ideal candidates will have two years of customer service experience and excellent communication skills. Physical requirements include sedentary work, and this position offers a pay range of $17.25 - $19.88 per hour. The role requires multitasking abilities in a fast-paced environment, making it essential for providing exceptional service to patients and staff.