Night Receptionist

Edwardian Hotel Group; City of London; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel group in London is seeking a Night Receptionist to join their front of house team. Applicants should have previous hotel reception experience, ideally within a 4- or 5-star hotel. Responsibilities include ensuring a smooth guest experience at night and delivering exceptional customer service. This role offers competitive salary and various company benefits, including 28 days holiday per annum and opportunities for promotion.

Benefits

Competitive salary

28 days of holiday per annum

Complimentary hot meals, salad bar, and unlimited beverages

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Company pension scheme

Regular social events

Annual company recognition events

Access to company doctor

Online learning platform access

Opportunities for promotion and training programs

Qualifications

• Previous hotel reception experience required ideally within a 4- or 5-star hotel operation.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Responsibilities

• Responsible for night reception lobby hosting.
• Ensure a smooth guest experience at night.
• Deliver high level of customer satisfaction in line with core values.

Skills

Hotel reception experience

Customer service skills

Attention to detail

English language proficiency

Tools

Opera

Office 365

Guest Plus

Job description

Join to apply for the Night Receptionist role at Edwardian Hotels London

4 days ago Be among the first 25 applicants

Become a Londoner

We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

We are currently recruiting for a Night Receptionist to join our front of house team at The Londoner, our 5 Star Luxury Hotel.

Overview

• An amazing opportunity to join our 5 Star Luxury Hotel, The Londoner as a Night Receptionist. The hours for this role are 4 days on 3 days off on a rota basis.
• As a Night Receptionist you will be responsible for night reception lobby hosting, ensuring a smooth guest experience at night.
• Ensuring a high level of customer satisfaction is delivered all times in line with our core values and standards, exceeding guest expectations.

Qualifications

• Previous hotel reception experience is required ideally within a 4- or 5-star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Guest Plus.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recommend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the Uk. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Job Details

• Senior: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industries: Hospitality

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