Night Housing Support Officer (Bank Staff)

YMCA East Surrey; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-respected charity in England is seeking a Night Housing Support Officer to provide critical support to young people in supported accommodation. Responsibilities include crisis intervention, facilitating independence, and maintaining records. Candidates should have knowledge of housing support, an NVQ in relevant fields is desirable. This role offers a competitive wage of £14.07 per hour along with various employee benefits.

Benefits

Discounted childcare for permanent employees

Gym membership and free access to leisure facilities

6.6 weeks annual leave

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• Experience working within equal opportunities and diversity issues.
• Desirable knowledge of general duties of night work within supported housing.

Responsibilities

• Deliver high quality support and personal development opportunities to young people.
• Support residents in crisis situations and manage risks.
• Induct residents into the accommodation and explain the licence terms.

Skills

Knowledge of supported housing

Understanding of young people's needs

Ability to work in a team environment

Education

Level 3 NVQ or higher in Housing, Social Work or Youth Work

Current First Aid qualification

Job description

Night Housing Support Officer (Bank Staff)

Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

Job Description

We are recruiting for a Night Housing Support Officer to join our Housing team. You will be responsible for undertaking a wide variety of duties to include delivering high quality support and personal development opportunities to young people in our supported accommodation, and to flexibly respond to individual needs and assist individuals to have the maximum opportunities to direct the support to live as independently as possible.

Key Responsibilities

• Provide a trauma informed and restorative practices involving the supported individual, devise, review and update developmental support plans, record events and observations and keep appropriate records as required in the service.
• Support and contribute to the resourcing of interventions for residents in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the individual’s personal developmental support plan, risk management plan or service protocol.
• Induct residents into the accommodation, ensuring the terms of the licence agreement are understood and all health and safety issues fully explained.
• In line with Housing related policies, provide support in a way which equips individuals with the confidence and skills to live more independent and sustainable lives, both in services and within the wider community.
• Develop and maintain professional working relationships and effective communication links with supported individuals, families/carers, recovery communities, service partners, funders, and other stakeholders.
• Attend and contribute to individual’s Support Reviews with partnership agencies.
• Be confident in lone-working and adhere to the Lone-working policy.
• Have a full understanding of fire safety and evacuation procedures.
• Take initiative to safeguard adults, young people, and children at risk of harm in accordance with local and national guidelines and procedures, demonstrating a commitment to promote organisation-wide awareness and understanding of safeguarding.
• Take responsibility for own personal development and learning, participating in ongoing training and attending team meetings and supervisory meetings.
• Communicate with line management and undertake other tasks which may arise from time to time as required by the Chief Executive and Senior Management.
• Respond/attend to emergency situations that arise in other supported accommodation and have a full understanding of the on-call process.
• Cover the front reception desk during the evening and handle any incoming calls and communications.
• Continuously contribute to service development and improvement.

Qualifications

Knowledge of supported housing provision, understanding of the needs of young people, and working within Equal Opportunities and Diversity issues. Desirable: Level 3 NVQ or higher in Housing, Social Work or Youth Work, a current First Aid qualification, and knowledge of general duties of night work within supporting housing.

Pay

• £14.07 per hour

Benefits

• Be part of a long‑standing and well‑respected charity
• Discounted childcare for permanent employees
• Gym membership and free access to all leisure facilities for permanent employees
• Eligibility for Blue Light Discount Retail Card
• Cycle to Work Scheme
• 6.6 weeks annual leave which increases after 2 years continuous service
• Free access to our Employee Assistance Programme
• On site parking

Application Deadline

24th December 2025

How to Apply

Please scroll down the page to the application form.

Eligibility

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

Equal Opportunities

An inclusive workplace: We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility

Accessibility: If you require assistance or have questions regarding the application process, please do contact us at [e-mail].

Safeguarding

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check, along with reference checks.