Night Auditor: Front-Desk Guest Champion (4-on/3-off)

Hotel Co; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing European hotel operator is seeking a Night Auditor (Night Crew Member) at their location in Aberdeen Airport. The role involves providing excellent customer service, answering guest queries, and working night shifts sustainably as part of a dynamic team. Ideal candidates will have experience in the service industry and knowledge of hotel systems. The position offers a full-time contract with competitive pay and various employee benefits including a health cash plan and discounted rates at hotels worldwide.

Benefits

Training and development opportunities

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

Annual increasing holidays

Qualifications

• Experience within the service industry.
• Knowledge of Food Safety & Licensing laws.
• Personal experience of travel and the travel industry.

Responsibilities

• Deliver top quality customer service.
• Be the first point of contact for guests.
• Answer internal and external calls.
• Dealing with general guest requests.
• Available to work when the team and customer needs you.
• Flexible with working night shifts.

Skills

Customer service

Communication

Flexibility

Knowledge of hotel systems

Tools

Opera

Micros

Job description

A growing European hotel operator is seeking a Night Auditor (Night Crew Member) at their location in Aberdeen Airport. The role involves providing excellent customer service, answering guest queries, and working night shifts sustainably as part of a dynamic team. Ideal candidates will have experience in the service industry and knowledge of hotel systems. The position offers a full-time contract with competitive pay and various employee benefits including a health cash plan and discounted rates at hotels worldwide.